# TicAI

> Support & Test Management

Canonical page: [https://chrome-stats.com/d/id6759400477](https://chrome-stats.com/d/id6759400477)

## Overview

- **ID:** `id6759400477`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** NGUYEN XUAN LUONG
- **Category:** Business
- **Version:** 1.0
- **Last updated:** 2026-02-26
- **First published:** 2026-02-26
- **Size:** 195 MB
- **Data as of:** 2026-09-17
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/ticai/id6759400477)
- **Privacy policy:** [https://tic-box.base44.app/Privacy](https://tic-box.base44.app/Privacy)

## Description

Transform customer support with AI-powered ticketing, real-time collaboration, automated testing, and multilingual support for global teams.

Streamline Your Customer Support & Quality Assurance
Our comprehensive platform combines powerful ticketing management with automated test case generation, designed for modern support teams and QA professionals.
KEY FEATURES:
Ticket Management 
• Multi-channel support (Web forms, Email, Phone, Slack) 
• AI-powered ticket summarization and metadata suggestions 
• Real-time status tracking and updates 
• Custom workflows with flexible status management 
• Automated escalation rules 
• Rich history and audit trails
Test Case Management 
• AI-generated test cases from multiple perspectives 
• Visual test step management 
• Screenshot analysis for automated test creation 
• Field pattern extraction from images 
• Test execution tracking and reporting 
• Common and individual test categorization
Collaboration Tools 
• Real-time chat and notifications 
• Group management and escalations 
• Comment threads with image support 
• @mentions and team collaboration 
• Mobile-optimized interface
Multilingual Support 
• Japanese, English, and Vietnamese interfaces 
• Auto-translation with manual override 
• Translation request workflows 
• Document translation capabilities
Analytics & Reporting 
• Comprehensive dashboard with KPIs 
• Custom views and filters 
• Ticket trend analysis 
• Performance metrics tracking 
• Exportable reports
Integration Capabilities 
• GitHub issue and PR linking 
• Stripe payment integration 
• Custom webhook support 
• RESTful API access
Enterprise Features 
• Multi-company and project management 
• Role-based access control 
• Custom form builders 
• Email template management 
• SLA monitoring and auto-closure 
• Kanban board visualization
Perfect for customer support teams, QA departments, and service organizations looking to improve efficiency and deliver exceptional customer experiences.

## Rankings

- #1,525,296 — Overall

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Source: [Chrome-Stats](https://chrome-stats.com/d/id6759400477)