# CSMT - Certified Service

> Business

Canonical page: [https://chrome-stats.com/d/id665252466](https://chrome-stats.com/d/id665252466)

## Overview

- **ID:** `id665252466`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** General Motors Company
- **Category:** Business
- **Rating:** 4.60 / 5 (450 ratings)
- **Version:** 3.15
- **Last updated:** 2026-05-26
- **First published:** 2013-07-02
- **Size:** 91 MB
- **Data as of:** 2026-09-05
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/csmt-certified-service/id665252466)
- **Privacy policy:** [https://csmt.ext.gm.com/legal/csmt-privacy-statement-en-us.pdf](https://csmt.ext.gm.com/legal/csmt-privacy-statement-en-us.pdf)

## Description

CSMT Certified Service Mobile Toolbox is a GM dealer service tool for mobile field teams. It streamlines warranty and recall workflows by providing access to PRA, PPR, RPT, FPR, recall lookups, and the Service Workbench. All modules support embedded images and video to document the vehicle condition clearly.

Key features include pre-authorized warrantable repairs, photo-enabled part returns, detailed Field Product Reports, and seamless part traceability, helping service staff work faster and with better accuracy.

## Rankings

- #76,229 — Overall
- #93 — service

## Review summary

User reviews mostly describe reliability and compatibility issues. Pros cited include ease of use and GM-related usefulness. The most frequent complaints are login/authentication problems, email submission constraints, general bugs/poor UX, slow authorization times, and limited support for older iOS devices. A few reviewers note GM integration and practical use in reporting, but negative experiences largely dominate.

### Pros

- Easy to use / user-friendly interface
- Useful tool for GM service reporting and recalls
- Direct integration with GM workflows (data goes back to GM)

### Cons

- Frequent login/authentication failures and crashes; service workbench inaccessible
- Email submission relies on the default Mail app and cannot be streamlined or use alternatives
- Broad bugs and UX issues (missing notifications, history not updating, camera/zoom problems, removal of camera roll)
- Delays in authorization/approval processing
- Incompatibility with older iOS devices / older iPhones (not supported)

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Source: [Chrome-Stats](https://chrome-stats.com/d/id665252466)