# Child Support Mobile

> Business

Canonical page: [https://chrome-stats.com/d/id657877769](https://chrome-stats.com/d/id657877769)

## Overview

- **ID:** `id657877769`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** MAXIMUS, Inc
- **Category:** Business
- **Rating:** 1.00 / 5 (36 ratings)
- **Version:** 3.2.4
- **Last updated:** 2022-08-02
- **First published:** 2013-06-11
- **Size:** 18 MB
- **Data as of:** 2026-09-04
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/child-support-mobile/id657877769)
- **Privacy policy:** [https://www.intakechildcare.com/privacy](https://www.intakechildcare.com/privacy)

## Description

*Please note: This app only works for the following child support program:
•	Illinois – Statewide DCSS (only parents who have had a modification review on their court order since February 23, 2013)

This app simplifies the child support process for parents by connecting them with their local office through messaging, case updates, and important information. The app currently supports Illinois DCSS.

Key features:

•	Monitor your modification status
•	Request a modification
•	Send and receive secure messages
•	Request a call from a child support specialist
•	Manage multiple child support cases

We will be adding more MAXIMUS-operated child support offices in the future. Your local office will let you know when the app is available in your area.

## Rankings

- #366,198 — Overall

## Review summary

The Child Support Mobile app is largely unusable for most users. Recurrent login and PIN failures force re-registration, and troubleshooting pushes users to call agencies. The app offers little status detail and feels outdated, with crashes and unreliable performance persisting across versions.

### Pros

- Official state-recommended app intended to track child support modification status.
- Intended to show modification status within the app (though reliability is highly inconsistent).
- Centralizes access to modification status in one official channel.

### Cons

- Frequent login failures and lockouts after first successful login; users must re-register or reset repeatedly.
- PIN/password issues: PINs and passwords reported as invalid or incorrect even after setting or resetting.
- Need to re-register to log in and lack support for using an existing account; troubleshooting often directs to phone calls (IL DHS/Maximus).
- App provides little to no actionable information on case status or modification steps; descriptions are vague.
- App reliability is poor, with crashes, loading issues, and outdated versions (last update years ago).

## Similar extensions and apps

- [GA DCSS](https://chrome-stats.com/d/id1118503992) — 4.70 / 5
- [CSSD Mobile](https://chrome-stats.com/d/id1137242156) — 2.00 / 5
- [Ohio Child Support](https://chrome-stats.com/d/id1480568082) — 1.60 / 5
- [Express Plus Child Support](https://chrome-stats.com/d/id925638034) — 1.00 / 5
- [CSEA Hawaii](https://chrome-stats.com/d/id6572283905) — 3.30 / 5
- [Child Support Specialists](https://chrome-stats.com/d/id1159648997) — 4.00 / 5
- [NJ Child Support](https://chrome-stats.com/d/id736887039) — 1.90 / 5
- [CCS Disability Action](https://chrome-stats.com/d/id1497664649)
- [Citizens Disability Mobile](https://chrome-stats.com/d/id1504923709) — 5.00 / 5
- [Child Support Specialists Inc](https://chrome-stats.com/d/id6575377997)
- [Case Connect Mobile](https://chrome-stats.com/d/id1549230973)

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Source: [Chrome-Stats](https://chrome-stats.com/d/id657877769)