# Xfinity Mobile Care

> Utilities

Canonical page: [https://chrome-stats.com/d/id6557086597](https://chrome-stats.com/d/id6557086597)

## Overview

- **ID:** `id6557086597`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Assurant, Incorporated
- **Category:** Utilities
- **Rating:** 4.40 / 5 (3,003 ratings)
- **Version:** 4.57.0
- **Last updated:** 2026-08-20
- **First published:** 2024-09-22
- **Size:** 86 MB
- **Data as of:** 2026-09-18
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/xfinity-mobile-care/id6557086597)
- **Privacy policy:** [https://legal.pocketgeek.com/en/xfinity\_mobile\_care/privacy/1](https://legal.pocketgeek.com/en/xfinity_mobile_care/privacy/1)

## Description

Xfinity Mobile Care by Assurant is your smart mobile support companion—designed with simplicity in mind. Access protection plan details, service fees, deductibles, and coverage documents, and file or track claims with ease.

Get Live Tech Support via chat, call, screen share, or camera share (9am–midnight ET, 7 days a week, excluding major holidays). Explore the Self-Help Center with thousands of device-specific tips and step-by-step guides to solve issues on your own. Note: Access to the app's complete feature list is available only to users enrolled in an Xfinity Mobile Care protection plan.

## Rankings

- #34,400 — Overall

## Review summary

The app is largely criticized for making claims difficult to file due to CAPTCHA issues, slow processing and poor support. Users report slow wait times, unhelpful assistance, and confusing auto-pay/billing practices. A minority note branding familiarity and basic usability, but overall sentiment is negative with respect to claims functionality and customer service.

### Pros

- Familiar interface/branding similar to the previous Assurant app.
- Branding consistency with Xfinity can ease navigation for existing customers.
- Some users find the app usable for general tasks and non-claim related features.

### Cons

- CAPTCHA prompt for claims either doesn't appear or never loads, preventing claim submission.
- Claims processing is slow and customer service is frequently unhelpful or unresponsive.
- The app is not reliable for filing claims and lacks essential features, making the process frustrating.
- Billing/auto-pay is confusing or enforced without clear upfront communication; difficulty removing payment methods.
- Poor communication and coordination between carriers and the assistant leads to delays and lack of updates.

## Similar extensions and apps

- [Asurion](https://chrome-stats.com/d/id1524530702) — 4.10 / 5
- [Asurion Tech Care: Help & Fix](https://chrome-stats.com/d/id6760505325) — 1.00 / 5
- [Protection 360®](https://chrome-stats.com/d/id1226629284) — 4.50 / 5
- [Xfinity](https://chrome-stats.com/d/id1178765645) — 4.30 / 5
- [Protection 360 HomeTech](https://chrome-stats.com/d/id6670184585) — 3.80 / 5
- [UScellular Protect](https://chrome-stats.com/d/id1130523509) — 4.40 / 5
- [MediacomConnect](https://chrome-stats.com/d/id527680234) — 3.30 / 5
- [Tech Coach](https://chrome-stats.com/d/id1065341814) — 4.50 / 5
- [Assurant TechPro](https://chrome-stats.com/d/id6557080769) — 5.00 / 5
- [Vodafone Tech Expert](https://chrome-stats.com/d/id6469728427)
- [Self-Care Mobile](https://chrome-stats.com/d/id6717585773)
- [Metro Protection](https://chrome-stats.com/d/id6753230386) — 5.00 / 5

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Source: [Chrome-Stats](https://chrome-stats.com/d/id6557086597)