# ServiceMax Zinc

> Business

Canonical page: [https://chrome-stats.com/d/id655258963](https://chrome-stats.com/d/id655258963)

## Overview

- **ID:** `id655258963`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** ServiceMax, Inc.
- **Category:** Business
- **Rating:** 3.90 / 5 (31 ratings)
- **Version:** 14.2.0
- **Last updated:** 2026-08-28
- **First published:** 2013-09-16
- **Size:** 65 MB
- **Data as of:** 2026-09-21
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/servicemax-zinc/id655258963)
- **Website:** [https://www.ptc.com/en/products/servicemax/core#add-ons](https://www.ptc.com/en/products/servicemax/core#add-ons)
- **Privacy policy:** [https://www.ptc.com/en/documents/policies/privacy](https://www.ptc.com/en/documents/policies/privacy)

## Description

Zinc connects technicians with the people and information they need. 




Zinc Real-Time Communication connects technicians in real time with the people and information needed to confidently get the job done quickly and correctly, allowing the organization to reduce mean time to repair, boost customer satisfaction and improve employee engagement. Instead of turning to non-compliant consumer apps, service teams can now turn to a powerful, yet easy to use, team communication platform purpose-built for their needs — ServiceMax Zinc.


Hotline Communication:
• Connects technicians to the right expert instantly with Hotline bots
• Bypass long call canter queues and email exchanges to get information quickly and efficiently
• Track every request 
• Measure resolution times, quality of internal service, and adapt Hotline staffing to changing demands


Broadcast Communication:
• Broadcast information in real time to your teams’ mobile devices 
• Alerts fill the screen, requiring team members to interact with the message to continue in the app
• Target a specific group of employees based on critera such as group membership, department, location, work skills, or role


Team Communication:
• Communicate 1:1 and in groups 
• Text, voice, video, content sharing and location sharing
• Conversations linked to ServiceMax records (such as Assets, Work Orders, Cases, Returns) for easy reference and access


Security:
• Military-Grade Encryption
• Customer Data Security
• Data Center Security
• Application Security
• Business Continuity and Reliability


Privacy:
• Data Ownership
• Custom Data Storage and Deletion
• Multi-Factor Authentication
• SSO and SAML 2.0

## Rankings

- #223,453 — Overall
- #92 — service

## Review summary

ServiceMax Zinc is praised for intuitive, fast team messaging and robust collaboration (chat, calls, file sharing) that centralizes work communications and lets you reach teammates without sharing phone numbers. Video calls are strong and improving, and it’s seen as a solid replacement for tools like GroupMe. However, users frequently report stability problems (crashes, sign-outs), notification delivery issues, and update-induced bugs that break features like syncing and search.

### Pros

- Intuitive, fast messaging for team communication (chat, calls, file sharing) that feels reliable.
- Strong collaboration features with group messages, calls, and file sharing.
- Easy coworker discovery without sharing personal numbers; invites via email.
- Video calls are high quality and continue to improve with updates.
- Replaces GroupMe and provides a mobile-first, central hub for work communications.

### Cons

- Frequent crashes and automatic sign-outs reduce reliability.
- Notification issues: missed alerts and a stubborn badge that won't clear.
- Update-related bugs that break features (sync progress, search, keyboard) after updates.

## Similar extensions and apps

- [ServiceMax Go](https://chrome-stats.com/d/id1331753646) — 1.20 / 5
- [SalesMaxx](https://chrome-stats.com/d/id6749743907) — 5.00 / 5
- [X3 Communication](https://chrome-stats.com/d/id6766236465)
- [EZMaxMobile™](https://chrome-stats.com/d/id395389919) — 3.50 / 5
- [ECI MobileTech](https://chrome-stats.com/d/id1486818143) — 3.90 / 5
- [ZivuX](https://chrome-stats.com/d/id6767900529)
- [Mobile ZAC](https://chrome-stats.com/d/id1589199857) — 3.90 / 5
- [Smart Cord Management](https://chrome-stats.com/d/id6479641641)
- [ServiceDesk](https://chrome-stats.com/d/id1050063637) — 2.00 / 5
- [Smart Maximo Mobile](https://chrome-stats.com/d/id1316700204)
- [Zinier](https://chrome-stats.com/d/id1043749020) — 2.70 / 5
- [Zonechek Mobile](https://chrome-stats.com/d/id1183955039)

---

Source: [Chrome-Stats](https://chrome-stats.com/d/id655258963)