# BFT CONNECT

> Tri-Cities on-demand transit

Canonical page: [https://chrome-stats.com/d/id6476562226](https://chrome-stats.com/d/id6476562226)

## Overview

- **ID:** `id6476562226`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Via Transportation, Inc.
- **Category:** Travel
- **Rating:** 4.40 / 5 (129 ratings)
- **Version:** 4.30.0
- **Last updated:** 2026-09-07
- **First published:** 2024-03-18
- **Size:** 134 MB
- **Data as of:** 2026-09-18
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/bft-connect/id6476562226)
- **Website:** [https://city.ridewithvia.com/bft-connect](https://city.ridewithvia.com/bft-connect)
- **Privacy policy:** [https://ridewithvia.com/legal/privacy](https://ridewithvia.com/legal/privacy)

## Description

BFT CONNECT delivers on-demand, corner-to-corner rides across six CONNECT zones in the Tri-Cities. Book from your phone, meet a driver at a nearby corner, and ride to popular destinations within the same zone—connecting with the BFT bus network for easy transfers.

SHARED. Our corner-to-corner algorithm matches riders headed the same direction, delivering the convenience and affordability of a private ride with the efficiency of a public option. AFFORDABLE. All rides are a pre-communicated low price, with passes and concessions for eligible riders. SUSTAINABLE. Sharing rides reduces vehicles and CO2 emissions, helping the Tri-Cities stay greener.

## Rankings

- #125,588 — Overall

## Review summary

Users praise the drivers as kind and professional and note occasional easy, affordable rides. However, the feedback is dominated by reliability problems: inconsistent driver availability, frequent app bugs, and boundary/zone limitations causing out-of-zone errors. Support is seen as insufficient by some. Overall, the app is valued for essential mobility but reliability issues significantly hinder experiences.

### Pros

- Drivers are kind, friendly, and professional.
- Some rides are easy and straightforward when the service works.
- Affordable transport option relative to alternatives (e.g., Uber).
- Useful for mobility-impaired users relying on this service.

### Cons

- Inconsistent driver availability and long wait times, leading to missed appointments.
- Frequent app reliability issues and bugs (not finding a driver, app not functioning).
- Boundary/zone restrictions causing 'out of zone' messages or changed service areas.
- Perceived insufficient customer support to resolve issues.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id6476562226)