# JACK - Casino, Promos & Offers

> Ohio's Gaming Company

Canonical page: [https://chrome-stats.com/d/id6476229715](https://chrome-stats.com/d/id6476229715)

## Overview

- **ID:** `id6476229715`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** JACK ENTERTAINMENT LLC
- **Category:** Entertainment
- **Rating:** 4.60 / 5 (1,285 ratings)
- **Version:** 2.4.1
- **Last updated:** 2025-10-24
- **First published:** 2024-05-23
- **Size:** 240 MB
- **Data as of:** 2026-09-18
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/jack-casino-promos-offers/id6476229715)
- **Privacy policy:** [https://www.jackentertainment.com/privacy-policy/](https://www.jackentertainment.com/privacy-policy/)

## Description

JACK - Casino, Promos & Offers brings you real-time access to exclusive clubJACK benefits, the latest promotions, and mobile-first access across all JACK properties in Ohio.

Get mobile-only offers, view Free Play and promo rewards, and use the built-in mobile wallet for quick, secure access to promotions wherever you play.

## Rankings

- #49,584 — Overall
- #42 — promos

## Review summary

User reviews praise the app for ease of use and for consolidating access to both JACK casinos, plus helpful promo and loyalty features. However, recurring issues undermine reliability: the app often crashes or is slow after updates, users report sign-in and account login problems (including being logged out or shown as someone else), and several features (kiosk games, mobile ordering) fail to load. Promo notifications and in-app messages sometimes don’t open or require navigating to a web login, which adds friction. Overall, solid concept with room for reliability improvements.

### Pros

- Easy to use and navigate, with quick access to needed features.
- Consolidates access to both Cleveland and Thistle Down casinos in a single app.
- Promotions, events, and offers tracking helps users stay engaged.
- Loyalty features, such as login and points tracking, enhance the experience.
- Overall positive app experience with favorable impressions of JACK's brand.

### Cons

- Frequent performance issues: app crashes, extremely slow loading, and degradation after updates.
- Login and account reliability problems, including being logged out and warnings of another user.
- Some features fail to load or work, such as the new member kiosk game and mobile ordering.
- Promotions/notifications are not always usable, with offers not opening and prompts redirecting to web login.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id6476229715)