# My Astound

> Utilities

Canonical page: [https://chrome-stats.com/d/id6449750920](https://chrome-stats.com/d/id6449750920)

## Overview

- **ID:** `id6449750920`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** RCN Telecom Services, LLC
- **Category:** Utilities
- **Rating:** 1.60 / 5 (114 ratings)
- **Version:** 5.3.9
- **Last updated:** 2026-05-05
- **First published:** 2023-06-06
- **Size:** 16 MB
- **Data as of:** 2026-09-09
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/my-astound/id6449750920)
- **Privacy policy:** [https://www.astound.com/policies-disclaimers/privacy-policy/](https://www.astound.com/policies-disclaimers/privacy-policy/)

## Description

My Astound is a mobile extension that lets Astound customers securely manage their accounts from iPhone and iPad. It centralizes essential tasks such as paying your bill, checking your balance, viewing up to 12 months of bills as PDFs, and enrolling in AutoPay or Paperless Billing, plus SMS notifications.

Additional features include checking recent calls, playing voicemail messages, and updating billing addresses, contact emails, and security information. Access is limited to current Astound customers or those awaiting installation.

## Rankings

- #191,046 — Overall

## Review summary

Users report a mixed experience with My Astound. Major negatives include persistent billing problems (unexplained charges, price hikes, autopay glitches) and an unreliable app (blank screens, login issues). They also cite poor customer service and a lack of outage alerts or visibility. Positive feedback is scarce but includes mentions of good service and competitive pricing in some areas. Overall, users want reliable access to account management and transparent pricing.

### Pros

- Great service!
- Best service & price in the county

### Cons

- Billing issues: inconsistent charges, double billing, price increases, and autopay problems.
- App reliability: main screen blank, sign-in failures, not loading, and general unfunctionality.
- Poor customer service quality: unhelpful agents, long wait times, and perceived miscommunication.
- Outages and lack of outage alerts/visibility in the app.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id6449750920)