# 1 Hotels

> Guide your stay at 1 Hotels

Canonical page: [https://chrome-stats.com/d/id6449586513](https://chrome-stats.com/d/id6449586513)

## Overview

- **ID:** `id6449586513`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** SH Group Operations LLC
- **Category:** Travel
- **Rating:** 4.80 / 5 (1,881 ratings)
- **Version:** 2.41
- **Last updated:** 2026-09-16
- **First published:** 2023-06-14
- **Size:** 169 MB
- **Data as of:** 2026-09-18
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/1-hotels/id6449586513)
- **Website:** [https://www.shhotelsandresorts.com/](https://www.shhotelsandresorts.com/)
- **Privacy policy:** [https://www.1hotels.com/privacy-policy](https://www.1hotels.com/privacy-policy)

## Description

The 1 Hotels app extension lets guests manage their stay from a personal device—pre check-in, keyless entry, in-room controls, dining orders, and seamless messaging with the 1 Team, near or far.

From arrival to departure, the extension keeps you connected with concierge recommendations, sustainability content, new locations, offers, and experiences, and makes reservations and stay updates easy to access.

## Rankings

- #40,962 — Overall
- #86 — stayfree

## Review summary

User reviews are mixed but skew negative. Some praise in-app chat, digital key, and reservation tracking, but most reports center on login failures, slow/unstable performance, and booking/check-in problems that undermine the app’s core functionality.

### Pros

- In-app chat/text with hotels for planning arrival and requesting services.
- Digital room key / phone-as-key enabling easy check-in and access to your room.
- Centralized reservation management: book, view, and track stays within the app.
- Availability of stay information and property amenities in the app.

### Cons

- Persistent login/authentication problems: cannot log in, login loops, or endless prompts.
- Slow, glitchy, and unreliable performance: app is slow, crashes, and feels out of date.
- Reservations and check-in flow often fails: errors when booking, saving guest info, or completing check-in.
- Inconsistent reliability across locations/properties: issues reported at multiple hotels.

## Similar extensions and apps

- [STAY Hotel Guest App](https://chrome-stats.com/d/id956502522) — 4.40 / 5
- [Hotel Info App](https://chrome-stats.com/d/id6479600812)
- [IconicGuest](https://chrome-stats.com/d/id1606155295)
- [iStay : App of your Hotel](https://chrome-stats.com/d/id1447870833)
- [THOE](https://chrome-stats.com/d/id6449019026)
- [AeroGuest](https://chrome-stats.com/d/id1164025815) — 4.10 / 5
- [MyHotel](https://chrome-stats.com/d/id6751702487)
- [Hotel Phone App.](https://chrome-stats.com/d/id6639618451) — 5.00 / 5
- [Moment Hotels](https://chrome-stats.com/d/id1597444584)
- [Treehouse Hotels](https://chrome-stats.com/d/id6449586726) — 4.80 / 5
- [My Host App](https://chrome-stats.com/d/id1631939885)
- [EHS MyGuest](https://chrome-stats.com/d/id1629836495)

---

Source: [Chrome-Stats](https://chrome-stats.com/d/id6449586513)