# Ruby 2.0 Virtual Receptionists

> Business

Canonical page: [https://chrome-stats.com/d/id6446366312](https://chrome-stats.com/d/id6446366312)

## Overview

- **ID:** `id6446366312`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Ruby Virtual Receptionists LLC
- **Category:** Business
- **Rating:** 4.80 / 5 (338 ratings)
- **Version:** 1.38
- **Last updated:** 2026-05-20
- **First published:** 2023-05-09
- **Size:** 68 MB
- **Data as of:** 2026-09-07
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/ruby-2-0-virtual-receptionists/id6446366312)
- **Privacy policy:** [https://www.ruby.com/privacy](https://www.ruby.com/privacy)

## Description

Ruby 2.0 Virtual Receptionists helps small businesses deliver exceptional customer experiences over the phone and online via website chat. Our team blends service-oriented professionals with an innovative tech company. Our highly trained receptionists use proprietary software to personalize each caller or website visitor’s experience, answer FAQs, transfer calls, take messages, and collect information that makes follow-up easy for the businesses we represent.

This Chrome extension empowers front-desk operations, ensuring consistent, responsive interactions while freeing staff to focus on core tasks. Improve customer satisfaction and conversion with a reliable, personalized receptionist at every touchpoint.

## Rankings

- #83,991 — Overall

## Review summary

Many reviews praise Ruby 2.0 for strong call-handling, professional staff, and flexible, value-driven service. However, the majority cite persistent reliability and performance problems: slow, laggy app performance, missed push notifications, and outages around the 2.0 rollout. Users report login and cross-device authentication issues, including password resets and access gaps. Billing problems (duplicate charges) and general support responsiveness concerns also recur. Overall, customers value the service when it works, but widespread stability, update, and maintenance issues are the primary deterrents.

### Pros

- Great service and professional staff who take over incoming calls.
- Efficient call handling that saves time.
- Professional, consistent service that follows customer instructions.
- Delightful experience and willingness to adjust plans to fit budget.
- Value for money.

### Cons

- Slow, unreliable app performance with laggy messages and frequent push notification failures.
- Downtime during the Ruby 2.0 rollout and a perceived lack of meaningful updates.
- Login/authentication problems across devices, including broken password resets.
- Billing issues such as duplicate charges and concerns about costs.
- Poor support responsiveness and unresolved technical issues.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id6446366312)