# Silicon Valley Hopper

> On-demand rideshare service

Canonical page: [https://chrome-stats.com/d/id6445977946](https://chrome-stats.com/d/id6445977946)

## Overview

- **ID:** `id6445977946`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Via Transportation, Inc.
- **Category:** Travel
- **Rating:** 4.70 / 5 (571 ratings)
- **Version:** 4.29.1
- **Last updated:** 2026-08-17
- **First published:** 2023-04-29
- **Size:** 135 MB
- **Data as of:** 2026-09-18
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/silicon-valley-hopper/id6445977946)
- **Privacy policy:** [https://ridewithvia.com/legal/privacy](https://ridewithvia.com/legal/privacy)

## Description

Silicon Valley Hopper is a convenient on-demand ridesharing extension serving Cupertino, Santa Clara, and connections to Mountain View and Sunnyvale Caltrain stations and El Camino Health Mountain View Hospital. Book trips directly from the app using branded vehicles nearby.

Green and affordable: most vehicles are electric, helping reduce your carbon footprint while linking you to nearby transit. Pay easily with a credit or debit card in-app. For support, email support-hopper@ridewithvia.com, and if you love the service, a 5-star rating is greatly appreciated.

## Rankings

- #68,822 — Overall

## Review summary

Overall, Silicon Valley Hopper is seen as affordable and easy to use, with some drivers delivering safe and convenient trips. However, many reviews highlight major reliability flaws: long and unpredictable wait times, frequent driver cancellations or no-shows, and detours that take trips off-route. A punitive cancellation policy and unclear pickup ETA visibility, plus several app/UX issues and tepid customer support, undermine the experience. The app has potential but reliability and support gaps limit its usefulness.

### Pros

- Affordable prices
- Easy to set up / user-friendly interface
- Some drivers are good and trips feel safe/convenient
- Positive experiences reaching common destinations (e.g., Echo.Church, Kaiser)

### Cons

- Unreliable wait times and frequent driver cancellations/no-shows
- Routing issues: detours and wrong drop-offs
- Cancellation penalties and charges for delays
- App UX issues: missing pickup ETAs, startup problems, annoying notifications
- Poor customer support responsiveness and problem resolution

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Source: [Chrome-Stats](https://chrome-stats.com/d/id6445977946)