# SoftBCom Service Desk Mobile

> IT services and tickets

Canonical page: [https://chrome-stats.com/d/id6444895649](https://chrome-stats.com/d/id6444895649)

## Overview

- **ID:** `id6444895649`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** SoftBCom Berlin GmbH
- **Category:** Business
- **Version:** 16.0.1
- **Last updated:** 2026-08-19
- **First published:** 2023-02-09
- **Size:** 55 MB
- **Data as of:** 2026-09-22
- **Store listing:** [Apple App Store](https://apps.apple.com/sa/app/softbcom-service-desk-mobile/id6444895649)
- **Website:** [https://www.softbcom.com/servicedesk](https://www.softbcom.com/servicedesk)
- **Privacy policy:** [https://www.softbcom.com/privacy-policy](https://www.softbcom.com/privacy-policy)

## Description

Automated business processes of your company going mobile. All objects are now available to users their mobiles or tablets: tasks, requests, inquiries, approvals, letters, comments, files.
– No-code
– Drag and drop
– Comments
– Phone and address recognition
– Offline mode
– Push notifications 
– Geolocation

One app for different user roles:

MOBILE SOLUTION FOR DISTRIBUTED TEAMS
Brings together all the colleagues within a business process:
– Support experts working from out of the office 
– Engineers in the field
– People in multi-office structures
– Service teams 

Open requests can be processed and monitored from anywhere:
– Prompt registration of new requests
– Change of status, of the person in charge, etc.
– Notification of any changes and activities
– Context search 
– Receiving and updating of key information
– Creating tasks within the request solution

MOBILE CLIENT FOR TEAM LEADERS AND TOP MANAGERS
A full-fledged leader’s workplace
– Provides access to corporate info
– Participation in multi-step approvals
– Initiation and approval of applications and tasks
– Comments on decisions
– Monitoring 
– Performance control
– Escalation

MOBILE CLIENT FOR CUSTOMERS
A supporting communication channel
– Registration of new requests
– Additional info from service divisions through comments
– Access to knowledge base
– Tracking of request processing progress
– Confirmation and resumption of request processing
– Feedback upon request completion

## Rankings

- #2,118,786 — Overall

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Source: [Chrome-Stats](https://chrome-stats.com/d/id6444895649)