# My Silknet (NEW)

> Utilities

Canonical page: [https://chrome-stats.com/d/id6443485981](https://chrome-stats.com/d/id6443485981)

## Overview

- **ID:** `id6443485981`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Silknet
- **Category:** Utilities
- **Rating:** 4.30 / 5 (611 ratings)
- **Version:** 1.31.0
- **Last updated:** 2026-09-07
- **First published:** 2023-06-09
- **Size:** 85 MB
- **Data as of:** 2026-09-16
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/my-silknet-new/id6443485981)
- **Website:** [https://mysilknet.com](https://mysilknet.com/)
- **Privacy policy:** [https://silknet.com/en/company/privacy-policy](https://silknet.com/en/company/privacy-policy)

## Description

My Silknet (NEW) is a refreshed self-care Chrome extension allowing Silknet customers to manage mobile and fixed services in one place. Build personalized bundles, activate offers and discounts, and monitor your accounts. Currently, the app is in a limited release, so your feedback will help shape future updates.

Key capabilities cover Mobile Accounts, including managing packages and add-ons, buying eSIM, porting numbers, transferring balances, adding accounts, and creating bundles, as well as viewing SilkFest offers and Geo Credit. For Fixed Accounts, you can refill balances, link accounts, and monitor services. You can also activate tariffs, view news, and explore current campaigns.

## Rankings

- #69,371 — Overall

## Review summary

Reviewers praise the app for basic usability and ease of purchasing, but recurring issues harm usability. The top concerns are forced updates, login/authentication failures, payment workflow problems, frequent crashes, and failing identity verification steps. These persistent problems drive dissatisfaction and prompt users to seek alternatives. Overall, the app shows decent usability but reliability and flow must improve significantly.

### Pros

- Easy to use and intuitive for buying mobile packages
- Positive overall sentiment from multiple reviews (e.g., 'Very nice')
- Generally straightforward for managing packages and checking their expiry

### Cons

- Mandatory/forced app updates that disrupt usage
- Login/authentication issues and sign-in problems
- Payment flow problems (balance-based purchases disabled; card flow failing; errors)
- App instability and crashes during use
- Identity verification steps (camera/selfie) not functioning properly

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Source: [Chrome-Stats](https://chrome-stats.com/d/id6443485981)