# Credence

> Health & Fitness

Canonical page: [https://chrome-stats.com/d/id6443386561](https://chrome-stats.com/d/id6443386561)

## Overview

- **ID:** `id6443386561`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** UTIC Insurance Company
- **Category:** Health & Fitness
- **Rating:** 3.90 / 5 (494 ratings)
- **Version:** 1.15.1
- **Last updated:** 2026-07-28
- **First published:** 2023-06-20
- **Size:** 29 MB
- **Data as of:** 2026-09-21
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/credence/id6443386561)
- **Website:** [https://www.credenceblue.com/web/public/cb-portal/credence-mobile-app-landing-page](https://www.credenceblue.com/web/public/cb-portal/credence-mobile-app-landing-page)
- **Privacy policy:** [https://www.credenceblue.com/web/public/cb-portal/privacy.html](https://www.credenceblue.com/web/public/cb-portal/privacy.html)

## Description

The Credence Chrome Extension offers fast, secure access to Credence BCBS member resources from your browser. It puts essential tools at your fingertips, including claims and benefits details, your member ID, deductible tracking, Find Care, and secure messaging with support.

Designed for Credence members, this extension helps you stay informed and connected. Note: This extension provides access to member resources and is not a substitute for professional medical advice.

## Rankings

- #78,666 — Overall

## Review summary

User feedback centers on reliability and usability issues. The most frequent complaints are the app failing to load or frequently freezing, which makes it hard to check claims, deductibles, or ID information. Claims visibility and payout are also problematic, with users unable to view past submissions and some noting claims are not paid despite approval. The provider search is often inaccurate or limited, and some doctors are not recognized or shown in-network. Authentication is flaky (2FA, ID verification) and the UI feels outdated and confusing.

### Pros

- Provides up-to-date information on your plan, coverage, claims, deductibles, and ID cards.
- Includes a virtual card feature that some users find helpful.
- Allows viewing basic claims information.

### Cons

- Persistent loading errors and freezing, with endless loading screens and timeouts.
- Claims tracking and payout problems: cannot view submitted claims, and some approved claims are not paid; unclear deductible/OOP information.
- Provider search/network issues: limited or missing in-network doctors; some doctors not recognized or shown as in-network regionally.
- Authentication problems: flaky 2FA/login, unreliable ID verification via text, and issues adding ID card to Apple Wallet.
- Outdated, confusing UI/UX and poor usability (archaic design, non-intuitive navigation).

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Source: [Chrome-Stats](https://chrome-stats.com/d/id6443386561)