Reviews of Hudson Valley CU Mobile

By: Hudson Valley FCU Mobile

List of user reviews and ratings for Hudson Valley CU Mobile

Total ratings

4.80 (Rating count: 45,077)

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Review summary

Users praise Hudson Valley CU Mobile for ease of use, security, and good customer service, with handy features like quick balance viewing and easy transfers. However, they repeatedly report outages, login problems, and crashes (especially with deposits), plus account-access issues and spending-related blocks. Overall, the app scores on usability and support, but reliability and smooth account access are the most common pain points.

Pros

Easy to use and readable interface
Polite, helpful customer service
Strong security features (biometric login) and quick balance viewing without signing in
Consistent performance and reliability cited by long-time users
Useful features and easy transfers/accessibility across devices

Cons

Frequent outages and app downtime / unavailability
Persistent login issues and automatic logout/crashes
Mobile deposit crashes or failures during use
Account viewing/linking problems (difficulty seeing accounts; confusion from identical last-four digits)
Spending-related account blocks and slow/unhelpful unblocking process

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User Reviews

Recent rating average: 3.00

All time rating average: 4.80

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23% (12)

Date	Author	Comment
2026-05-20	Ja*****	I don’t go in the app for one week and it logged me out. I can’t log back in and I’ve called multiple times and nobody wants to answer
I don’t go in the app for one week and it logged me out. I can’t log back in and I’ve called multiple times and nobody wants to answer
2026-05-05	BB*****	App is down pretty frequently
App is down pretty frequently
2026-05-05	sh*****	The amount of nondescript errors I get from this app that make it sound like I’m being hacked constantly. Do not use this app. It’s constantly down and I can’t access my bank information.
The amount of nondescript errors I get from this app that make it sound like I’m being hacked constantly. Do not use this app. It’s constantly down and I can’t access my bank information.
2025-11-23	jj*****	App is not available and this is not the first time tgis has happened .
App is not available and this is not the first time tgis has happened .
2025-06-22	53*****	This app is so easy and we love banking at the union. It is unbelievable how wonderful it is compared to regular banks.
This app is so easy and we love banking at the union. It is unbelievable how wonderful it is compared to regular banks.
2025-05-29	Ro*****	I love banking with me
I love banking with me
2025-05-11	Lo*****	Love it!
Love it!
2025-05-09	Vo*****	I’ll leave it to future philosophers to ultimately decide but allow me to cast one vote that having used hundreds, if not thousands of banking apps in my life - the HVCU app is simply sublime. Possibly the best app ever. Truly the Beethoven of banking apps. * (the 6th star)
I’ll leave it to future philosophers to ultimately decide but allow me to cast one vote that having used hundreds, if not thousands of banking apps in my life - the HVCU app is simply sublime. Possibly the best app ever. Truly the Beethoven of banking apps. * (the 6th star)
2025-04-23	Am*****	Everyone is polite and very helpful. Can’t say enough about how well I have been treated by everyone in the credit union
Everyone is polite and very helpful. Can’t say enough about how well I have been treated by everyone in the credit union
2025-03-18	no*****	For the past 3 weeks all I have is trouble with my accounts. I CANNOT see one of my accounts on my online banking. I miss my Catskills Hudson Bank.
For the past 3 weeks all I have is trouble with my accounts. I CANNOT see one of my accounts on my online banking. I miss my Catskills Hudson Bank.