# National Grid

> Utilities

Canonical page: [https://chrome-stats.com/d/id632161989](https://chrome-stats.com/d/id632161989)

## Overview

- **ID:** `id632161989`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** National Grid plc
- **Category:** Utilities
- **Rating:** 4.80 / 5 (11,925 ratings)
- **Version:** 4.9
- **Last updated:** 2026-07-07
- **First published:** 2013-04-16
- **Size:** 48 MB
- **Data as of:** 2026-09-16
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/national-grid/id632161989)
- **Privacy policy:** [https://www.nationalgridus.com/Our-Company/Privacy-Policy](https://www.nationalgridus.com/Our-Company/Privacy-Policy)

## Description

The National Grid mobile app helps customers securely manage their accounts from anywhere. It supports biometric sign-in for quick access and gives you essential billing details, paperless billing enrollment, bill viewing/downloading, and in-app or Speedpay payments.

You can report power outages or gas emergencies, view the outage map, monitor energy usage, find nearby payment locations, and pay from saved bank accounts. This extension centralizes critical energy services in one convenient, secure mobile experience.

## Rankings

- #15,867 — Overall

## Review summary

Overall, users praise the redesigned app for easier online payments, faster checkout, and a simpler way to view bills and compare usage. Many appreciate the improved navigation and the sense of empowerment when paying. However, recurring issues dampen the positives: sign-in/authentication glitches, password visibility problems, and occasional crashes or unresponsiveness. Some users also report missing usage data and meter details, plus concerns about additional fees. Stabilization of authentication, reliability, and feature parity with the website are common requests.

### Pros

- Easy and convenient online bill payment.
- Redesigned app with improved usability compared to the old version.
- Simple, user-friendly interface for viewing bills and comparing monthly usage.
- Fast, smooth payment experience.
- Overall improvements in reliability and navigation compared to prior app.

### Cons

- Frequent sign-in/login problems and password visibility issues.
- App crashes or becomes unresponsive at times.
- Lack of usage data or meter information (focus on bills only).
- UI/UX issues like oversized pages that can't be resized and navigation quirks.
- Confusing or high fees/charges cited by users.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id632161989)