# Jitbit Helpdesk

> An easy-to-use help desk app

Canonical page: [https://chrome-stats.com/d/id623820409](https://chrome-stats.com/d/id623820409)

## Overview

- **ID:** `id623820409`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Jitbit LP
- **Category:** Business
- **Rating:** 4.60 / 5 (70 ratings)
- **Version:** 10.7
- **Last updated:** 2026-09-15
- **First published:** 2013-03-29
- **Size:** 55 MB
- **Data as of:** 2026-09-18
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/jitbit-helpdesk/id623820409)
- **Website:** [https://www.jitbit.com/helpdesk/](https://www.jitbit.com/helpdesk/)
- **Privacy policy:** [http://www.jitbit.com/privacypolicy/](http://www.jitbit.com/privacypolicy/)

## Description

Access Jitbit Helpdesk on iOS to manage customer tickets from anywhere. This official app provides full ticket management with filters, search, and the ability to assign, prioritize, and track tickets in real time, so your team can respond quickly and stay in sync.

Security is a priority with optional PIN or biometric locks and HTTPS data protection. Increase productivity with canned responses, knowledge base integration, AI-powered reply assistance, and easy file attachments—all in a clean, native iOS experience that works with both SaaS and self-hosted Jitbit deployments.

## Rankings

- #154,839 — Overall

## Review summary

Users report that Jitbit Helpdesk for iOS offers basic ticketing with a clean interface, but is hampered by stability and reliability problems. Recurrent crashes and startup errors, flaky authentication, missing key features versus the web/desktop, and unreliable notifications make it risky for daily use. Many reviews describe it as a limited mobile wrapper rather than a full native app, with performance issues that force restarts.

### Pros

- Core ticketing features are available and usable for technicians/admins on mobile.
- Clean, uncluttered interface that keeps the focus on tickets.
- Provides basic mobile access to tickets, enabling on-the-go work.

### Cons

- Frequent crashes and startup errors; the app often won’t open and requires restarts.
- Authentication issues; repeated sign-in prompts and 2FA hassles; the app often behaves like a web wrapper.
- Missing essential features compared to the web/desktop (search removal, tagging, creating tickets on behalf, limited filters and dashboards).
- Notifications are unreliable or unavailable; push notifications require per-user settings and don’t consistently fire.
- Performance issues such as hangs after a few minutes of use.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id623820409)