# HappyFox Helpdesk

> Business

Canonical page: [https://chrome-stats.com/d/id603388728](https://chrome-stats.com/d/id603388728)

## Overview

- **ID:** `id603388728`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Removed
- **Publisher:** HappyFox Inc
- **Category:** Business
- **Rating:** 2.70 / 5 (45 ratings)
- **Version:** 2.9.5
- **Last updated:** 2021-10-20
- **First published:** 2013-03-11
- **Size:** 43 MB
- **Data as of:** 2026-08-28
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/happyfox-helpdesk/id603388728)
- **Website:** [http://www.happyfox.com](http://www.happyfox.com/)
- **Privacy policy:** [https://www.happyfox.com/privacy-policy/](https://www.happyfox.com/privacy-policy/)

## Description

HappyFox is a cloud-based customer support software. Intuitive in its design, HappyFox is the preferred help desk of many successful global organizations and institutions. 

Now launching the HappyFox iPhone app to bring in mobility to your existing HappyFox accounts! 

What you can do with the HappyFox app:

- Access your support tickets on mobile
- Quick access to “My Pending” tickets list
- Filter and view tickets by Categories and Status
- View complete Ticket Details and Ticket History
- Respond to customers quickly by adding Ticket Updates
- Add Private Notes to collaborate with other support agents

Your HappyFox tickets at your fingertips. Literally.

## Review summary

Users generally praise the mobile app for providing fast access to tickets and timely alerts, enabling on-the-go checks and responses. However, recurring issues with sign-in persistence, stability, and a UI that diverges from the web experience frustrate many. The app often feels outdated and under-supported, with missing features on mobile that exist on the web.

### Pros

- Mobile access to HappyFox with core functionality to check, respond to, and update tickets on the go.
- Notifications/alerts for replies and new tickets keep you informed without constantly checking the web.
- Mobile experience mirrors the web functionality and is easy to use for day-to-day ticket management.
- Convenient to manage support tasks from anywhere—essentially having your helpdesk at your fingertips.

### Cons

- App frequently signs you out and requires re-login, interrupting workflow.
- Unstable performance: frequent crashes/freeze, loading issues, and need to reinstall in some cases.
- UI/UX is inconsistent with the web version and feels outdated or not polished.
- Lack of regular updates and bug fixes; last update was a long time ago and some devices aren’t well supported.
- Some features available on the web (e.g., admin actions, knowledge base, ticket creation) are missing or limited in the mobile app.

## Similar extensions and apps

- [HappyFox Help Desk 2.0](https://chrome-stats.com/d/id1511874864) — 3.00 / 5
- [HappyFox Service Desk](https://chrome-stats.com/d/id6474441317)
- [Deskpro Horizon](https://chrome-stats.com/d/id1599078718) — 2.00 / 5
- [HappyFox Chat 2.0](https://chrome-stats.com/d/id1488919909) — 4.00 / 5
- [HappyFox Asset Manager](https://chrome-stats.com/d/id1439911160) — 2.80 / 5
- [Deskpro](https://chrome-stats.com/d/id1050912818) — 2.00 / 5
- [Freshdesk](https://chrome-stats.com/d/id849713306) — 4.50 / 5
- [Mojo Helpdesk](https://chrome-stats.com/d/id1118071172) — 1.80 / 5
- [Jitbit Helpdesk](https://chrome-stats.com/d/id623820409) — 4.60 / 5
- [ProProfs Help Desk Software](https://chrome-stats.com/d/id1584325670)
- [NetHelpDesk](https://chrome-stats.com/d/id529503099) — 1.00 / 5
- [Servicefront](https://chrome-stats.com/d/id6759859684)

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Source: [Chrome-Stats](https://chrome-stats.com/d/id603388728)