# PerfectServe Clinical Collab

> HIPAA Compliant Messenger

Canonical page: [https://chrome-stats.com/d/id594288220](https://chrome-stats.com/d/id594288220)

## Overview

- **ID:** `id594288220`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** SmartPager Systems
- **Category:** Medical
- **Rating:** 2.10 / 5 (91 ratings)
- **Version:** 5.9.0
- **Last updated:** 2026-09-10
- **First published:** 2013-01-26
- **Size:** 98 MB
- **Data as of:** 2026-09-19
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/perfectserve-clinical-collab/id594288220)
- **Website:** [https://www.telmediq.com](https://www.telmediq.com/)
- **Privacy policy:** [https://www.telmediq.com/privacy-policy](https://www.telmediq.com/privacy-policy)

## Description

PerfectServe Clinical Collab is a HIPAA-compliant enterprise messaging and collaboration platform for healthcare. The Chrome extension delivers secure real-time texting, voice, and multimedia messaging, voicemail delivery, and a unified channel that integrates with EMR systems and hospital phone infrastructure.

Key capabilities include reliable multi-channel messaging with intelligent routing, Active Directory integration, call center workflow compatibility, advanced on-call scheduling with real-time integrations (Amion, QGenda, Tangiers), patient-centric message tracking synchronized with the EMR, and nurse mobility through room alarms and assignments.

## Rankings

- #188,023 — Overall

## Review summary

User reviews broadly complain that PerfectServe Clinical Collab is unstable and unreliable (frequent crashes, slow/ glitchy, inconsistent alerts). Notifications often fail to appear or stay unread; users also report noise from messages about others’ patients and poor threading. Privacy concerns and HIPAA/data privacy worries are raised. Some redeeming notes include EMR integration aiding workflow, secure group chats, and a well-designed iPad app experience, though gaps like landscape mode and filtering persist.

### Pros

- Generally works well when network is available (%99 of the time)
- EMR integration makes communication easier by pulling from the patient chart
- Secure group chat capability that loops providers and admins
- Proper iPad app design (even if landscape mode is not supported)

### Cons

- Unreliable and glitchy performance with frequent crashes and slowdowns
- Notification issues: not pushing new messages, inconsistent alerts on lock screen/Apple Watch, and unread indicators that don’t clear
- Too many irrelevant messages about other patients leading to information overload and difficulty filtering by patient
- Privacy and HIPAA concerns, including data privacy worries and perceived data scraping or exposure
- Usability/UI and platform limitations: unintuitive interface, hard to identify message recipients by title, and device-specific issues like no landscape keyboard on iPad

## Similar extensions and apps

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- [symplr Clinical Communications](https://chrome-stats.com/d/id473260569) — 2.40 / 5
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- [Hypercare-Messaging & On-Call](https://chrome-stats.com/d/id1104816009) — 3.60 / 5
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- [Secure Conversations](https://chrome-stats.com/d/id1587965973) — 4.70 / 5
- [CareAware Connect Messenger](https://chrome-stats.com/d/id1181224549) — 3.00 / 5

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Source: [Chrome-Stats](https://chrome-stats.com/d/id594288220)