# MyRichardson

> Utilities

Canonical page: [https://chrome-stats.com/d/id593996463](https://chrome-stats.com/d/id593996463)

## Overview

- **ID:** `id593996463`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** City of Richardson
- **Category:** Utilities
- **Rating:** 2.30 / 5 (18 ratings)
- **Version:** 3.3.6
- **Last updated:** 2026-02-21
- **First published:** 2013-03-02
- **Size:** 47 MB
- **Data as of:** 2026-09-19
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/myrichardson/id593996463)
- **Website:** [http://cor.net/index.aspx?page=1688](http://cor.net/index.aspx?page=1688)
- **Privacy policy:** [https://www.cor.net/?navid=3874](https://www.cor.net/?navid=3874)

## Description

The MyRichardson App makes connecting with the City of Richardson easier than ever. You can report issues directly to City staff and track the progress of your issue to completion. You can also keep up to date on City news and events.

Here’s how it works:
1. See something in Richardson that needs to be fixed? (A pothole, high weeds/grass, missed trash/recycling collection, graffiti, watering violations, etc.)

2. Submit a request through the app. You can attach a photo and pinpoint the location using your phone.

3. City staff receives the request and resolves the issue.

You can submit issues anonymously or provide your contact information to receive updates when your request is completed. Using the MyRichardson App, you are also able to track the status of your request.

## Rankings

- #346,879 — Overall

## Review summary

User feedback shows a generally positive view of MyRichardson’s concept and usefulness for city information, with several reviews praising its helpfulness. However, reliability and accessibility are recurrent problems: the app crashes or freezes during submissions, maps/address features don’t work, updates cause usability issues on various devices, and VoiceOver is not adequately supported. Overall, residents see value in the app but demand significant stability, compatibility, and accessibility improvements.

### Pros

- Generally useful and positively regarded by multiple reviewers, with several calling it a great and helpful app.
- Provides quick access to information on current city issues, which some users appreciate.
- The app’s concept and purpose (connecting residents with city services) is valued by users.

### Cons

- Frequent crashes or freezes when submitting issue reports (including spinning blue wheel) across several reviews.
- Location features often fail: maps not loading, address search not working, or inputting addresses blocked.
- Notable upgrade/compatibility issues: app feels outdated or poorly scaled for newer/older iPhones, with UI elements hard to use after updates.
- Accessibility problems reported for VoiceOver, indicating poor screen reader support.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id593996463)