# HMSA: 24/7 Online Doctor Visit

> Video call board-certified MDs

Canonical page: [https://chrome-stats.com/d/id585805380](https://chrome-stats.com/d/id585805380)

## Overview

- **ID:** `id585805380`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Hawaii Medical Service Association
- **Category:** Medical
- **Rating:** 4.90 / 5 (8,640 ratings)
- **Version:** 12.24.000
- **Last updated:** 2026-09-11
- **First published:** 2013-11-25
- **Size:** 83 MB
- **Data as of:** 2026-09-16
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/hmsa-24-7-online-doctor-visit/id585805380)
- **Website:** [https://hmsa.com/well-being/online-care/](https://hmsa.com/well-being/online-care/)
- **Privacy policy:** [http://www.americanwell.com/privacy-policy-HMSA.html](http://www.americanwell.com/privacy-policy-HMSA.html)

## Description

HMSA Online Care connects Hawaii residents with board-certified doctors on demand via video visits. No appointment is needed—get real-time virtual care from a doctor, pediatrician, or therapist any time, anywhere in Hawaii. 24/7 availability, secure and affordable telehealth.

Choose the visit type, receive diagnoses and follow-up recommendations, and, when appropriate, medications. Common needs include diabetes and hypertension, cold/flu symptoms, skin conditions, headaches, and mental health support. With Apple Health integration, patients can share vitals like heart rate, blood pressure, glucose, and weight during visits. Note: telehealth is not for emergencies; call 911 if needed.

## Rankings

- #18,850 — Overall

## Review summary

Users praise HMSA Online Care for convenient at-home access and professional clinicians, with an easy UI and media-sharing before visits, including mental-health support. Recurrent drawbacks are mobile app instability, inconsistent provider availability, long waits, prescription failures, and limited messaging with providers.

### Pros

- Convenience of accessing care from home via telehealth
- Easy to navigate / user-friendly interface
- Doctors are professional, thorough, and empathetic
- Fast/efficient visits with minimal waiting
- Ability to share photos/videos with the doctor before the visit (pre-visit media)

### Cons

- App instability and bugs on mobile (crashes, slow performance, video issues)
- Providers online status availability inconsistent; some are offline or not accepting new patients
- Long wait times for appointments
- Prescriptions sometimes fail to process or go through
- Limitations in patient-doctor messaging and some reliability/support issues

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Source: [Chrome-Stats](https://chrome-stats.com/d/id585805380)