# Carmel - Car, Taxi & Limo

> 35 years experience in one app

Canonical page: [https://chrome-stats.com/d/id573578466](https://chrome-stats.com/d/id573578466)

## Overview

- **ID:** `id573578466`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** T BARON LTD
- **Category:** Travel
- **Rating:** 4.10 / 5 (2,030 ratings)
- **Version:** 3.17
- **Last updated:** 2025-11-10
- **First published:** 2012-11-05
- **Size:** 84 MB
- **Data as of:** 2026-09-24
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/carmel-car-taxi-limo/id573578466)
- **Website:** [http://www.carmellimo.com](http://www.carmellimo.com/)
- **Privacy policy:** [https://www.carmellimo.com/policies/AppTandC.pdf](https://www.carmellimo.com/policies/AppTandC.pdf)

## Description

Carmel brings 35 years of ground transportation expertise to a single app, enabling booking of cars, taxis, and limos with on-demand or scheduled rides. Enjoy Safety Ping, ride tracking, driver and vehicle details, quotes before you ride, calendar integration, and easy auto-charge, all in one convenient extension.

This extension highlights Carmel's rewards and perks—Car Cash, Carmel Points, airline miles, exclusive discounts, and city-wide perks—plus favorites, ICE sharing, and seamless sign-in for fast, secure rides anywhere Carmel serves.

## Rankings

- #42,530 — Overall

## Review summary

Overall, Carmel is praised for reliable, on-time rides and generally affordable pricing, with courteous drivers. However, reviews consistently highlight reliability problems like last-minute cancellations, frequent app issues, and weak customer service, which undermine trust. Additional frustrations include unclear fare visibility and limited in-car payment options, plus accessibility concerns. The service shows strong core value when a ride is booked, but consistency and support need improvement.

### Pros

- Reliable, on-time service with friendly, professional drivers.
- Transparent, stable pricing that is generally more affordable than competing ride services.
- Some drivers go above and beyond (e.g., helping with luggage) and overall dependable rides.

### Cons

- Frequent last-minute cancellations and driver shortages leading to missed trips.
- Buggy app with booking errors and ongoing account management problems.
- Poor customer service and difficulty with refunds, credits, and promo codes.
- Fare visibility and payment options are confusing (in-app tipping, not showing full price, paying in car often not supported).
- Accessibility issues (difficulty accommodating walkers/wheelchairs) and occasional driver conduct concerns.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id573578466)