# AirAsia MOVE: Flights & Hotels

> Book Flights, Hotels & More!

Canonical page: [https://chrome-stats.com/d/id565050268](https://chrome-stats.com/d/id565050268)

## Overview

- **ID:** `id565050268`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** AirAsia Berhad
- **Category:** Travel
- **Rating:** 4.40 / 5 (15,781 ratings)
- **Version:** 12.53.0
- **Last updated:** 2026-09-11
- **First published:** 2012-09-27
- **Size:** 351 MB
- **Data as of:** 2026-09-18
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/airasia-move-flights-hotels/id565050268)
- **Website:** [https://www.airasia.com](https://www.airasia.com/)
- **Privacy policy:** [https://www.airasia.com/my/en/about-us/privacy-policy.page](https://www.airasia.com/my/en/about-us/privacy-policy.page)

## Description

**AirAsia MOVE** is an all-in-one travel app for booking flights, hotels, airport transfers, activities and travel essentials. Compare fares from more than 700 airlines and browse over 900,000 hotels across 130 destinations, with access to exclusive deals, flexible booking options and last-minute offers.

Bundle flights and hotels with SNAP to save more, manage itineraries, check in on AirAsia flights, access e-boarding passes, book airport rides, discover local experiences and earn AirAsia Rewards points. The app also offers eSIM connectivity, travel insurance, duty-free shopping, secure payments and 24/7 support.

## Rankings

- #14,048 — Overall
- #46 — flight
- #70 — airline
- #81 — hotels

## Review summary

Across reviews, the AirAsia MOVE app is seen as buggy and hard to use, with persistent login/verification hurdles, a weak support experience dominated by an ineffective AI bot, and slow or unclear refund processes. A notable subset of reviewers allege deceptive or scam-like behavior, exacerbating distrust. Together, these issues paint a consistently negative image of the app experience and customer service.

### Cons

- App reliability and usability issues: frequent crashes, generic error messages (e.g., 'Ooops! Something went wrong'), and features that are unusable (check-in, boarding passes, payments).
- OTP/login verification problems: number verification required, OTP not sent across multiple numbers/operating systems, making login and access difficult.
- Poor customer support and reliance on an AI bot: long wait times, limited or no access to human agents, chat blocks, and looping bot conversations.
- Refunds and cancellations mishandled: claims of refunds being blocked or credited only, delays, and demands for sensitive personal information.
- Allegations of scams or deceptive practices: multiple reviews describe the company as scammers, liars, or engaging in misleading or unlawful behavior.

## Similar extensions and apps

- [Airpaz: Flight & Hotel Booking](https://chrome-stats.com/d/id1066890405) — 4.50 / 5
- [Asia Flights: Compare Prices](https://chrome-stats.com/d/id1041692843) — 4.10 / 5
- [Traveloka: Book Hotel & Flight](https://chrome-stats.com/d/id898244857) — 4.80 / 5
- [Agoda: Cheap Flights & Hotels](https://chrome-stats.com/d/id440676901) — 4.80 / 5
- [OneTravel Flight & Hotel Deals](https://chrome-stats.com/d/id680520990) — 4.80 / 5
- [AJet - Cheap Flight Ticket](https://chrome-stats.com/d/id6478282300) — 4.70 / 5
- [Any Fly: Cheap Flights Tickets](https://chrome-stats.com/d/id1595449780) — 4.70 / 5
- [Cheap Flights and Hotels All](https://chrome-stats.com/d/id1240231984) — 3.70 / 5
- [Anywayanyday: Flights & Hotels](https://chrome-stats.com/d/id424980622) — 4.70 / 5
- [NusaTrip - Flight & Hotels](https://chrome-stats.com/d/id1271250155) — 3.70 / 5
- [Cheap Air Tickets.](https://chrome-stats.com/d/id1349225122) — 4.30 / 5
- [FareMyAirTrip](https://chrome-stats.com/d/id6759456666)

---

Source: [Chrome-Stats](https://chrome-stats.com/d/id565050268)