# eSecure 2.0

> Utilities

Canonical page: [https://chrome-stats.com/d/id550267400](https://chrome-stats.com/d/id550267400)

## Overview

- **ID:** `id550267400`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Protection One
- **Category:** Utilities
- **Rating:** 4.60 / 5 (7,852 ratings)
- **Version:** 5.7.6
- **Last updated:** 2019-02-21
- **First published:** 2012-08-15
- **Size:** 208 MB
- **Data as of:** 2026-09-24
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/esecure-2-0/id550267400)
- **Website:** [http://www.protectionone.com/esecure](http://www.protectionone.com/esecure)
- **Privacy policy:** [http://honeywell.com/privacy/pages/en.aspx](http://honeywell.com/privacy/pages/en.aspx)

## Description

eSecure 2.0 Remote Interactive Services provides real-time control of your Protection 1 security system from anywhere. Arm or disarm the system, manage Z-Wave devices like lights, locks, and thermostats, and view live or recorded video from Protection 1 cameras.

Features include scene automation for convenience and energy savings, multi-user access with security codes, language support for Latin American Spanish, French Canadian, and Brazilian Portuguese, plus email and text alerts for events such as temperature changes and motion. Requires a compatible Protection 1 system with an eSecure 2.0 subscription. Call 1.866.792.2422 for more information.

## Rankings

- #20,569 — Overall
- #35 — protect

## Review summary

The reviews show persistent reliability and usability problems with eSecure 2.0. Users frequently can’t arm/disarm the system through the app, encounter slow or glitchy performance, and face broken account/linking flows (often routed to Alarm.com). Customer service is repeatedly criticized for long holds and unresponsiveness, while monitoring issues and repeated technician visits fail to resolve core problems. A minority of users report helpful support or app ease, but overall sentiment is dominated by frustration and calls to switch providers.

### Pros

- Some reviewers report helpful, responsive phone support.
- A few reviewers describe the app as easy to use and user-friendly.

### Cons

- Inability to arm or disarm the system reliably via the app, with repeated errors and dead ends.
- Chronic poor customer service and accessibility, including long phone holds and difficulty obtaining service appointments.
- App reliability and UI issues, including slow loading, glitches (e.g., save button floating), and interface drawbacks.
- Account linking problems or being redirected to Alarm.com, causing login credentials to not be recognized.
- Alarm system reliability and monitoring problems persist (alarms not working or failing to alert, recurring service visits without lasting fix).

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Source: [Chrome-Stats](https://chrome-stats.com/d/id550267400)