# Zendesk Chat

> Chat with customers

Canonical page: [https://chrome-stats.com/d/id549057844](https://chrome-stats.com/d/id549057844)

## Overview

- **ID:** `id549057844`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Zendesk
- **Category:** Business
- **Rating:** 4.50 / 5 (755 ratings)
- **Version:** 1.22.0
- **Last updated:** 2026-03-05
- **First published:** 2012-08-07
- **Size:** 48 MB
- **Data as of:** 2026-09-16
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/zendesk-chat/id549057844)
- **Website:** [http://www.zendesk.com/chat](http://www.zendesk.com/chat)
- **Privacy policy:** [https://www.zendesk.com/company/privacy/](https://www.zendesk.com/company/privacy/)

## Description

Zendesk Chat is trusted live chat software for enterprises and small businesses worldwide. This Chrome extension brings real-time customer conversations to your browser, letting you monitor visitors, engage with leads, and keep conversations flowing across devices.

Benefits include real-time online presence, push notifications, agent-to-agent chats, speed-boosting shortcuts, and seamless switching between web and mobile apps. On iPad, you can multitask with Slide Over and Split View while staying in chat.

## Rankings

- #62,499 — Overall

## Review summary

User reviews depict Zendesk Chat for iOS as frequently buggy and unreliable. Recurring issues include freezes/crashes, missed or silent notifications, and unstable online/offline state. Users also report login/authentication problems on mobile and missing critical mobile features like past-chat history and copying client details. A few praise the app’s simplicity, basic functionality, and responsive support, but the common reliability and feature gaps indicate the iOS experience lags behind desktop and needs stabilization and enhancements.

### Pros

- Simple to use
- Gets the job done
- Looks good on iPhone X / clean UI
- Support team is responsive

### Cons

- Stability issues: bugs, freezing, crashes
- Notifications are unreliable or silent
- App frequently goes offline or fails to stay online
- Login/authentication problems on mobile
- Missing essential mobile features (accessing past chats/history, copying client data, and transfer behavior)

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Source: [Chrome-Stats](https://chrome-stats.com/d/id549057844)