# My Disney Experience

> Walt Disney World

Canonical page: [https://chrome-stats.com/d/id547436543](https://chrome-stats.com/d/id547436543)

## Overview

- **ID:** `id547436543`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Disney
- **Category:** Travel
- **Rating:** 4.70 / 5 (3,115,187 ratings)
- **Version:** 8.24.1
- **Last updated:** 2026-09-09
- **First published:** 2012-08-02
- **Size:** 530 MB
- **Data as of:** 2026-09-19
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/my-disney-experience/id547436543)
- **Website:** [https://disneyworld.disney.go.com/help/](https://disneyworld.disney.go.com/help/)
- **Privacy policy:** [http://disneyprivacycenter.com](http://disneyprivacycenter.com/)

## Description

**My Disney Experience** is the official Walt Disney World app for planning and enjoying your Disney vacation. Explore theme parks, water parks, resort hotels and Disney Springs, manage tickets and reservations, and create personalized itineraries with Disney Genie service.

Use real-time wait times, park hours, showtimes, GPS-enabled maps and step-by-step directions to navigate the parks. Make dining reservations, order food, check in to your resort, unlock your hotel room, purchase Lightning Lane passes, and view or share Disney PhotoPass photos and videos. The app supports English and Spanish and includes optional features such as push notifications, location services, camera access and in-app purchases.

## Rankings

- #125 — Overall
- #4 — experience
- #32 — wait

## Review summary

Pros: Strong planning tools (wait times, dining, ordering) and good support for new Passholders. Cons: Recurrent technical/login problems, account/ticket linking hassles, high costs, usability issues, and serious customer-service concerns. Overall, the app is valuable for planning but reliability and user experience require fixes.

### Pros

- Comprehensive planning and trip-management features (wait times, lightning lanes, dining reservations, food ordering, hotel management).
- Especially useful for planning trips and day-of management for new Disney Passholders.
- Centralized tools that simplify planning and can enhance the overall trip experience.
- Positive sentiment when the app functions, with users noting it is a strong, must-have planning companion.

### Cons

- Frequent login/launch issues (sign-in blocks, Bluetooth sign-in problems, inability to open).
- Ticket/ID/account linking problems (linking special events tickets, IDs linked to another account, duplicate hotel names, lightning passes issues).
- High costs (overall price and expensive alcoholic beverages).
- Poor usability and confusing navigation (least intuitive, unclear meal-plan categories).
- Serious customer-service concerns including rude staff and discriminatory treatment.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id547436543)