# My TELUS

> Manage your services in a snap

Canonical page: [https://chrome-stats.com/d/id543953973](https://chrome-stats.com/d/id543953973)

## Overview

- **ID:** `id543953973`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** TELUS Communications Inc.
- **Category:** Utilities
- **Rating:** 4.10 / 5 (302 ratings)
- **Version:** 5.17.1
- **Last updated:** 2026-09-11
- **First published:** 2022-02-11
- **Size:** 269 MB
- **Data as of:** 2026-09-16
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/my-telus/id543953973)
- **Privacy policy:** [https://www.telus.com/support/privacy-policy](https://www.telus.com/support/privacy-policy)

## Description

The My TELUS extension provides quick, secure access to your TELUS account from your browser. Pay bills, check balances, update your profile, and view exclusive offers and rewards, all with biometric login and 24/7 TELUS Assist chatbot.

Mobility customers can monitor monthly data, text, and voice usage, view past bills, set data limits with overage protection, and use Siri Shortcuts. Home Services customers can upgrade internet, manage Pik TV/Optik TV channels, and control Wi‑Fi. You can pay by card or bank, enroll in pre-authorized payments, and rate the app anytime.

## Rankings

- #93,423 — Overall

## Review summary

Users broadly report that My TELUS's iOS app is unreliable and frustrating. The most recurring complaints are that the app frequently fails to load or freezes, making usage tracking and plan changes difficult. Login issues and missing 2FA complicate access. Many users cite poor customer service with long wait times and offshore support, plus billing problems such as overcharges and unclear balances. Security concerns are raised about limited 2FA and slow breach responses. A minority note the app's utility for monitoring usage and paying bills.

### Pros

- App can be used to monitor usage and pay bills.

### Cons

- Reliability issues: the app frequently fails to load, freezes, or shows errors like 'Something went wrong'.
- Login and authentication problems: trouble logging in due to missing 2FA and inconsistent credential verification.
- Poor customer service and support: long wait times, offshore call centers, and poor communication.
- Billing issues and balance confusion: overcharges, inability to top up prepaid, and unclear or incorrect balances.
- Security concerns and slow breach response: limited 2FA options and perceived lag in handling security incidents.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id543953973)