# My Telstra

> My Telstra: Making it easier

Canonical page: [https://chrome-stats.com/d/id543829966](https://chrome-stats.com/d/id543829966)

## Overview

- **ID:** `id543829966`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Telstra Corporation Ltd
- **Category:** Utilities
- **Rating:** 4.30 / 5 (1,254 ratings)
- **Version:** 129.0.105773
- **Last updated:** 2026-09-16
- **First published:** 2012-07-25
- **Size:** 308 MB
- **Data as of:** 2026-09-17
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/my-telstra/id543829966)
- **Website:** [https://www.telstra.com.au/](https://www.telstra.com.au/)
- **Privacy policy:** [http://www.telstra.com.au/privacy/privacy-statement](http://www.telstra.com.au/privacy/privacy-statement)

## Description

My Telstra brings essential services together in one app: track orders, pay bills, manage your account, recharge your service, and get quick help. Message support and you’ll be notified when they reply—it's faster and simpler than using web portals.

Monitor your internet speed, check outages, restart your modem, and track usage with auto-recharge to stay in control of your plan. Telstra Plus rewards you for timely payments, shop the latest devices, and benefit from troubleshooting that actually works—98% of queries resolved in-app.

## Rankings

- #51,657 — Overall

## Review summary

Across reviews, My Telstra is described as slow, buggy, and hard to use, with login, payments, and billing failures common. Users also report poor support, difficult navigation, and eSIM activation problems that force in-store visits. The app’s reliability and user experience are the primary concerns across multiple reviews.

### Cons

- Frequent login/account access problems, including inability to sign in, accounts not being found, and sessions auto-logging out (often when overseas).
- Payment and recharge failures: cannot pay bills, top-ups not processing, charges without service, and slow or inconsistent processing.
- App performance and reliability issues: slow loading, 'system error' messages, and crashes during payments or navigation.
- Poor customer support and contactability: hard to reach agents, unhelpful or ineffective chatbots, long wait times.
- UX and feature gaps: hard navigation, missing or wrong information, outdated billing interface, difficulty managing cards, and eSIM activation often requiring an in-person store visit.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id543829966)