# Sacramento 311

> Utilities

Canonical page: [https://chrome-stats.com/d/id542919268](https://chrome-stats.com/d/id542919268)

## Overview

- **ID:** `id542919268`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** City of Sacramento
- **Category:** Utilities
- **Rating:** 2.50 / 5 (37 ratings)
- **Version:** 4.1.5
- **Last updated:** 2023-10-20
- **First published:** 2012-07-20
- **Size:** 18 MB
- **Data as of:** 2026-09-18
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/sacramento-311/id542919268)
- **Website:** [https://www.cityofsacramento.org/](https://www.cityofsacramento.org/)
- **Privacy policy:** [https://www.cityofsacramento.org/Web-Policies](https://www.cityofsacramento.org/Web-Policies)

## Description

With Sac311, information and city services are now at your fingertips.

	•	Request Service feature allows you to quickly and easily request city services including requesting a bulky-item pickup, pet complaints, pothole repairs
	•	Snap a photo and submit it with your request
	•	Use your location or drop a pin to help pinpoint a location on the map
	•	Track the status of your request using your Service Request number
	•	Register and log in. An account will make it easier for you to view and track your requests and will ensure we have accurate information for future requests
	•	Get updates! We’ll notify you as work is completed
	•	See what we’re doing in your neighborhood by using the Explore map
	•	Request to follow others’ open requests
	•	Search for answers using helpful knowledge articles. Was the article helpful? Give us a thumbs up!
	•	Look-up an address to see your waste service day or find you council district

The City of Sacramento’s 311 Customer Service is available 24 hours a day, 7 days a week, including holidays. We are committed to strengthening neighborhood services while continually improving. 

Love the app? Rate us!

Visit us online at Sac311.org

## Rankings

- #247,726 — Overall

## Review summary

User reviews show Sacramento 311 is valuable for providing a wide service suite and observable city responsiveness, with real-life community benefits. However, multiple reviews cite frequent crashes during report creation, rough UX changes after a redesign, repeated submission errors, and poor location-entry options that hinder reporting. Performance problems such as slow loads and blank screens further reduce usability. The core tension is between the app's potential usefulness and ongoing stability and UX issues; many users feel the website is a better avenue for certain tasks.

### Pros

- Wide range of Sacramento services and information available in one app.
- Quick, effective responses from city staff to requests and complaints.
- Useful resources and information for Sacramento residents and helping keep neighborhoods cleaner.
- Real-world impact of reporting issues (e.g., addressing problems like illegal dumping) and improving city services.

### Cons

- Frequent crashes during report creation (photo uploads, dropdowns, request details page).
- Redesign degraded usability by relocating key features to the website and making the app harder to use.
- Repeated submission errors and form usability problems (e.g., generic error messages preventing reports).
- Inflexible location-entry options (no precise pin drop/GPS, cannot always enter intersections; reliance on addresses).
- Performance issues like slow loads and blank screens, including LTE submission failures.

## Similar extensions and apps

- [Sacramento County 311 Connect](https://chrome-stats.com/d/id1185071722) — 2.40 / 5
- [San José 311](https://chrome-stats.com/d/id1231429879) — 2.00 / 5
- [Redlands 311](https://chrome-stats.com/d/id1448557000) — 3.40 / 5
- [West Sacramento Connect](https://chrome-stats.com/d/id986520729) — 2.70 / 5
- [Ready 311](https://chrome-stats.com/d/id1436346560) — 2.10 / 5
- [SF311](https://chrome-stats.com/d/id666635420)
- [Spokane 311](https://chrome-stats.com/d/id1481056408) — 1.40 / 5
- [MyLA 3-1-1](https://chrome-stats.com/d/id6740093512) — 1.50 / 5
- [Calgary 311](https://chrome-stats.com/d/id586152390) — 3.50 / 5
- [311 Riverside](https://chrome-stats.com/d/id378014411) — 4.50 / 5
- [RVA311](https://chrome-stats.com/d/id1408330609) — 3.10 / 5
- [Go SBCity](https://chrome-stats.com/d/id1564437844) — 3.60 / 5

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Source: [Chrome-Stats](https://chrome-stats.com/d/id542919268)