# Blacklane: Private Chauffeurs

> Luxury personal driver service

Canonical page: [https://chrome-stats.com/d/id524123600](https://chrome-stats.com/d/id524123600)

## Overview

- **ID:** `id524123600`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Blacklane GmbH
- **Category:** Travel
- **Rating:** 4.90 / 5 (37,874 ratings)
- **Version:** 8.11.0
- **Last updated:** 2026-09-09
- **First published:** 2012-06-10
- **Size:** 192 MB
- **Data as of:** 2026-09-19
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/blacklane-private-chauffeurs/id524123600)
- **Website:** [https://www.blacklane.com/en/](https://www.blacklane.com/en/)
- **Privacy policy:** [https://www.blacklane.com/en/privacy-policy/](https://www.blacklane.com/en/privacy-policy/)

## Description

**Blacklane** is a premium chauffeur service app for booking professional private drivers in over 60 countries. Arrange airport transfers, city-to-city journeys, hourly bookings, and on-demand chauffeur pickups in select cities, with premium and electric vehicle options available in many locations.

Manage every ride easily with real-time status updates, live chauffeur tracking, flight monitoring, flexible changes or cancellations up to one hour before pickup, and automatic in-app payment. Blacklane also provides complimentary airport wait time, 24/7 customer support, and carbon-offset rides at no extra cost.

## Rankings

- #7,381 — Overall

## Review summary

User feedback on Blacklane is mixed. Many praise professional, punctual drivers, clean vehicles, and an easy, intuitive booking experience, making rides feel reliable and premium, especially in Europe and the US. A sizable portion of reviews also highlight strong service and frequent driver communication. However, recurring issues center on the app itself: reliability bugs, connectivity problems during critical moments, forced logins, and a number of interface/design changes after the Uber acquisition that some users dislike. Others question value and pricing, noting higher costs or changes in pricing. Service quality remains strong while the app experience and value perception vary.

### Pros

- Professional, punctual, courteous drivers with clean, high-quality vehicles.
- Easy to use, intuitive booking process and generally reliable app.
- Consistent, high-quality service across multiple trips and regions.
- Good communication channels with drivers and support (text/phone), with regular driver updates.
- Trusted travel with strong customer service and support.

### Cons

- App reliability issues and bugs at critical moments (e.g., frequent disconnects, 'no internet'/'BLToolKit' errors).
- Login friction in the newer app (forced daily logins; issues with Apple password autofill).
- Chat and in-app support features are broken or hard to contact (particularly in the new version).
- Perceived high pricing or value concerns, including price sensitivity vs Uber and changes after brand acquisition.
- Negative impact of redesign/branding changes post-Uber acquisition (ugly design, backward changes).

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Source: [Chrome-Stats](https://chrome-stats.com/d/id524123600)