# ViewPoint Mobile

> Business

Canonical page: [https://chrome-stats.com/d/id521890050](https://chrome-stats.com/d/id521890050)

## Overview

- **ID:** `id521890050`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Vertical Communications
- **Category:** Business
- **Rating:** 1.50 / 5 (31 ratings)
- **Version:** 2.3.6
- **Last updated:** 2018-06-13
- **First published:** 2012-05-16
- **Size:** 21 MB
- **Data as of:** 2026-09-19
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/viewpoint-mobile/id521890050)
- **Website:** [http://www.vertical.com/mobility](http://www.vertical.com/mobility)
- **Privacy policy:** [http://www.vertical.com/vertical/privacy](http://www.vertical.com/vertical/privacy)

## Description

Vertical Wave IP customers can take all of the same advanced call handling and presence management features they rely on in the office with them everywhere! Included in Wave IP Version 3.0+ releases, ViewPoint Mobile provides all the benefits of one-touch access to secure call operations, company directory services, mobile messaging and real-time availability for your entire organization from any Apple iOS device running iOS 7.0 and above.

Enhanced Call Handling
• Place calls over data networks using the integrated softphone, or use your cellular number
• Single phone number for all your inbound and outbound calls
• Call redirect - seamless move active calls between devices
• Incorporate CRM or other corporate data to provide “context” to every call 
• Effortlessly transfer, conference, record and manage multiple calls 
• Annotate calls in real time with textual notes 
Simplified Contact Management
• Single view into company directory, public and private groups and personal contacts
• Personalized “Favorites” list for frequently used contacts

Real-time Presence 
• At-a-glance view of availability and personal status for entire organizations, branch offices and company departments
• Utilize custom personal statuses 

Call History and Logs
• Monitor, track and report mobile call activity
• Single view of inbound and outbound call activity 
• Secure mobile messaging log and usage reporting

Secure Mobile Messaging
• Message co-workers privately and securely
• Ensure compliance with automated monitoring tools for keyword identification and tagging 

Visual Voice Mail
• Single voice mail box for office and mobile phone messages
• Respond to important calls first with a consolidated view of pending messages

Call Recording
• Record any call with a single click, or automatically record all calls
• Access recorded calls securely through a unified voice mail or email inbox
• Annotate recordings with textual notes for easy lookup

## Rankings

- #329,312 — Overall
- #29 — mobile view

## Review summary

ViewPoint Mobile shows mixed reviews. A few users praise the updated version and say it’s usable, especially for remote work, with solid performance when it connects and effective session relocation. However, the majority report stability and reliability problems—crashes on launch, frequent disconnects, and sign-outs. Notification behavior is a major pain point, with missed calls unless the app is open and no strong CallKit integration. Additional concerns include a slow, outdated UI and weak support. Overall, the app is unreliable for daily use despite some positives.

### Pros

- Updated/new version is perceived as an improvement and is recommended for remote/off-site use.
- When it connects, call functionality is solid for some users, with notes of fast, reliable connections and effective session relocation.
- Desktop version is usable and some users report it works well alongside the mobile app.
- App is considered a decent complement to the Vertical Wave system by users who rely on that hardware.

### Cons

- Crashes on launch or won’t stay open for long; several reviews report the app closes immediately after opening or after a short use.
- Frequent connectivity issues: repeated disconnects from server, random sign-outs, and difficulty reconnecting.
- Poor notification behavior and lack of CallKit support: users miss calls, require the app to be open to receive calls, and report no banners or ringtone options.
- Not user-friendly with a clunky UI, slow performance, and missing or outdated features for modern devices (e.g., VoIP roaming between Wi-Fi/cell, iOS resolution support).
- Weak or absent customer support feedback: users feel responses are slow or nonexistent and rely on dealers rather than direct support.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id521890050)