# My Optus

> Made for you

Canonical page: [https://chrome-stats.com/d/id503716230](https://chrome-stats.com/d/id503716230)

## Overview

- **ID:** `id503716230`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Optus Mobile
- **Category:** Utilities
- **Rating:** 4.50 / 5 (1,118 ratings)
- **Version:** 10.48
- **Last updated:** 2026-08-25
- **First published:** 2012-03-06
- **Size:** 159 MB
- **Data as of:** 2026-09-17
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/my-optus/id503716230)
- **Website:** [https://www.optus.com.au/MOA](https://www.optus.com.au/MOA)
- **Privacy policy:** [https://www.optus.com.au/about/legal/privacy](https://www.optus.com.au/about/legal/privacy)

## Description

The My Optus App is the easiest way to manage all your Optus services in one place. It includes SubHub to view active subscriptions and potential savings when you bundle with Optus, a streamlined shopping experience, and 24/7 messaging for support.

Payments are fast and secure. Not an Optus customer? You can still download My Optus to explore the Optus network and latest deals. For help, visit Optus Support and review the Privacy Policy.

## Rankings

- #53,187 — Overall

## Review summary

User reviews cite chronic instability and broken functionality in the My Optus app: repeated crashes, login/registration loops, unreliable in-app support, billing and cancellation problems, and data/perks loading failures. A few notes praise Optus service and prepaid SIM experiences, but the majority highlight a need for significant stability fixes and better support channels.

### Pros

- Some reviewers praise Optus service reliability and 24/7 customer support.
- Positive notes on the prepaid SIM experience when using the app.
- Loyal users value notifications about bill payments and payment extensions.
- Past versions of the app reportedly worked well.

### Cons

- App crashes on launch or after updates, leading to frequent instability.
- Registration/login is buggy with endless loops and SMS verification codes sometimes not arriving.
- In-app chat/support is unreliable or unusable, with dead ends or no agents at night.
- Billing and cancellation issues including difficulty cancelling online and unexpected charges.
- Perks, data usage visibility, and other features often fail to load or aren’t accessible; the app is heavy (over 300MB).

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Source: [Chrome-Stats](https://chrome-stats.com/d/id503716230)