# My Doctor Online (NCAL Only)

> Medical

Canonical page: [https://chrome-stats.com/d/id497468339](https://chrome-stats.com/d/id497468339)

## Overview

- **ID:** `id497468339`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Kaiser Permanente
- **Category:** Medical
- **Rating:** 4.80 / 5 (88,470 ratings)
- **Version:** 9.6
- **Last updated:** 2026-07-16
- **First published:** 2012-03-05
- **Size:** 440 MB
- **Data as of:** 2026-09-25
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/my-doctor-online-ncal-only/id497468339)
- **Privacy policy:** [https://healthy.kaiserpermanente.org/privacy](https://healthy.kaiserpermanente.org/privacy)

## Description

My Doctor Online (NCAL Only) consolidates Kaiser Permanente Northern California care into one convenient Chrome extension. It supports e-visits, appointment scheduling, prescription refills, viewing test results, and video visits, providing timely health reminders and information from your doctor. For NCAL members, sign in with your kp.org credentials, enable notifications, and manage care for you and your family, including finding doctors and offices and scheduling primary and specialty appointments.

## Rankings

- #4,023 — Overall
- #60 — prevent

## Review summary

Users say the app was once a convenient, all-in-one tool for appointments, messages, records, and prescriptions, but recent updates have made it largely unusable. The top complaints are repeated redirects to a browser with sign-ins, crashes or failure to load, loss of in-app functionality, poor update communication, and missing notifications for messages/results.

### Pros

- Previously a convenient, all-in-one app for appointments, messages, medical records, prescriptions, and lab results.
- Provided easy access to a user's own and family members' appointments, messages, and medical records.
- Was generally helpful and reliable for months before the latest issues began.

### Cons

- App now redirects to an external browser (often Safari) for most actions, requiring repeated sign-ins and undermining the app experience.
- App often won't open or crashes after updates, sometimes showing a black screen or freezes.
- Core in-app tasks (appointments, prescriptions, messages) must be done via the browser; in-app functionality is largely broken.
- Poor or unclear migration/update with little to no communication about restoration timelines.
- Notified/alerted in-app messages or test results are missing or hard to notice, making it easy to miss important information.

## Similar extensions and apps

- [Kaiser Permanente Washington](https://chrome-stats.com/d/id445899971) — 2.20 / 5
- [Kaiser Permanente](https://chrome-stats.com/d/id493390354) — 4.80 / 5
- [MyKelsey](https://chrome-stats.com/d/id1473867841) — 4.70 / 5
- [Sutter Health My Health Online](https://chrome-stats.com/d/id1103892054) — 4.50 / 5
- [Patient App (KAAUH)](https://chrome-stats.com/d/id6738886581) — 1.40 / 5
- [MyUCDavisHealth](https://chrome-stats.com/d/id1451509332) — 3.70 / 5
- [KP Health Ally](https://chrome-stats.com/d/id1503405950) — 4.40 / 5
- [MyCare-HealthCare](https://chrome-stats.com/d/id6754601288)
- [MyUCSDHealth](https://chrome-stats.com/d/id1245809639) — 4.80 / 5
- [Integrated Care](https://chrome-stats.com/d/id6739507392) — 4.00 / 5
- [Doctors Who Care](https://chrome-stats.com/d/id6743783169) — 5.00 / 5
- [OnlineCare Emcura UC](https://chrome-stats.com/d/id1436740948) — 1.60 / 5

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Source: [Chrome-Stats](https://chrome-stats.com/d/id497468339)