# BeyondTrust Support

> Utilities

Canonical page: [https://chrome-stats.com/d/id488264551](https://chrome-stats.com/d/id488264551)

## Overview

- **ID:** `id488264551`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Bomgar Corporation
- **Category:** Utilities
- **Rating:** 3.20 / 5 (55 ratings)
- **Version:** 2.2.21
- **Last updated:** 2026-04-30
- **First published:** 2012-01-10
- **Size:** 7.30 MB
- **Data as of:** 2026-09-07
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/beyondtrust-support/id488264551)
- **Website:** [https://www.beyondtrust.com/products/remote-support](https://www.beyondtrust.com/products/remote-support)
- **Privacy policy:** [https://www.beyondtrust.com/privacy-center/privacy-notice](https://www.beyondtrust.com/privacy-center/privacy-notice)

## Description

BeyondTrust Support for iOS delivers a mobile-first support experience by enabling secure, real-time assistance. Reps can securely chat with end users, co-browse the same websites or apps, and review screen captures to troubleshoot together.

Enhanced capabilities include viewing screen snapshots and pushing status updates or configuration profiles from the Rep Console, speeding issue resolution. It works with existing BeyondTrust installations (v15.2.1+) and requires trusted CA-signed certificates.

## Rankings

- #193,452 — Overall
- #35 — support

## Review summary

Users like BeyondTrust Support for its ease of use and strong mobile remote-support fit, especially for on-the-go use. However, recurring issues include crashes, unstable connections, and limited ability to remotely control iOS devices, largely due to Apple restrictions. Some reports note variable iOS compatibility and setup guidance. Overall, the app shows promise for mobile remote support but reliability and feature limitations hinder consistent use.

### Pros

- Easy to connect for clients and quick session setup
- Strong fit for remote support on the go; mobile-friendly and works well on iPad/iPhone
- Designed for remote support and aligns with typical support workflows
- Positive notes about being reliable for mobile remote assistance when not experiencing issues

### Cons

- Crashes frequently, including crashes at startup and during sessions
- Connection establishment and stability can be unreliable; sessions may not start or disconnect unexpectedly
- Limited functionality on iOS devices; no remote control and viewing is often restricted due to platform policies
- Inconsistent iOS version compatibility and setup requirements across updates

## Similar extensions and apps

- [BeyondTrust Rep Console](https://chrome-stats.com/d/id439048655) — 1.80 / 5
- [BeyondTrust Access Console](https://chrome-stats.com/d/id1032400097) — 3.10 / 5
- [MobileSupport - RemoteCall](https://chrome-stats.com/d/id808046347) — 3.70 / 5
- [HelpDesk Viewer](https://chrome-stats.com/d/id1525998491) — 3.60 / 5
- [TeamViewer Remote Control](https://chrome-stats.com/d/id692035811) — 4.70 / 5
- [NetSupport Manager Control](https://chrome-stats.com/d/id548622961) — 3.50 / 5
- [BeyondTrust Password Safe](https://chrome-stats.com/d/id6741115970)
- [Nexthink Mobile](https://chrome-stats.com/d/id6755708238)
- [ME SupportCenter Plus](https://chrome-stats.com/d/id1527553997)
- [Take Control Console](https://chrome-stats.com/d/id1061056883) — 1.70 / 5
- [TSplus Remote Support](https://chrome-stats.com/d/id6756914866)
- [Remote Viewer Client](https://chrome-stats.com/d/id6751235385)

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Source: [Chrome-Stats](https://chrome-stats.com/d/id488264551)