# Industry Online Support

> Business

Canonical page: [https://chrome-stats.com/d/id478868966](https://chrome-stats.com/d/id478868966)

## Overview

- **ID:** `id478868966`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Siemens AG
- **Category:** Business
- **Rating:** 4.60 / 5 (419 ratings)
- **Version:** 5.5.4
- **Last updated:** 2025-06-03
- **First published:** 2011-11-11
- **Size:** 77 MB
- **Data as of:** 2026-09-09
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/industry-online-support/id478868966)
- **Website:** [https://support.industry.siemens.com/cs/sc/2067/mobile-nutzung-via-app?lc=de-DE](https://support.industry.siemens.com/cs/sc/2067/mobile-nutzung-via-app?lc=de-DE)
- **Privacy policy:** [https://mmobile.siemens.com/dataprivacy/industry-online-support\_dataprivacynotice-en.html](https://mmobile.siemens.com/dataprivacy/industry-online-support_dataprivacynotice-en.html)

## Description

Industry Online Support provides instant access to Siemens Industry's vast knowledge base—300,000+ documents, FAQs, manuals, certificates, and a technical forum—to help with project implementation, troubleshooting, and system expansion.

Key features include scanning product codes or EANs to display technical data, emailing entries, submitting technical support requests, and offline caching of favorites for use without internet. It also supports transferring PDFs to an external library and offers content in six languages (German, English, French, Italian, Spanish, Chinese).

## Rankings

- #78,503 — Overall

## Review summary

User feedback on Industry Online Support is mixed. Many praise its value for field work, especially the search relevance and scanning features when they function. However, scanning is the dominant recurring issue, with multiple reviews reporting failures, missed QR detections, or irrelevant results. A subset of users also expresses positive experiences, calling it useful or the best in its category, while others criticize UX and stability. Overall, strong scanning potential but inconsistent execution.

### Pros

- Scanning tool is helpful for checking parts when it works.
- QR code scanning can work well for certain products, speeding up workflows.
- Search results are relevant and sometimes better than the website.
- Overall, the app is useful for field work and receives positive sentiment from several users.

### Cons

- Scanning functionality is inconsistent/unreliable across reviews, with QR scans not detected or returning irrelevant results.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id478868966)