# Great Western Railway

> Train tickets, travel & times

Canonical page: [https://chrome-stats.com/d/id470544879](https://chrome-stats.com/d/id470544879)

## Overview

- **ID:** `id470544879`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** First Great Western
- **Category:** Travel
- **Rating:** 4.60 / 5 (2,432 ratings)
- **Version:** 5.1.0
- **Last updated:** 2026-09-03
- **First published:** 2018-06-05
- **Size:** 140 MB
- **Data as of:** 2026-09-17
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/great-western-railway/id470544879)
- **Privacy policy:** [https://www.gwr.com/privacy-policy](https://www.gwr.com/privacy-policy)

## Description

Plan journeys, book tickets across Britain, and check live departures with the Great Western Railway app. Buy tickets, save up to 50% with Advance fares, store mobile tickets in-app, and use a home screen widget for quick access to today’s travel.

GWR Rewards and digital railcards are in-app, so you can track points, redeem rewards, and store multiple railcards. View live train times, platform numbers, onboard occupancy, and save frequent journeys for easy checks.

## Rankings

- #37,203 — Overall

## Review summary

The reviews consistently show the GWR app is unreliable for many travelers. Recurrent issues include location/login failures (often saying not in the UK even at UK stations), persistent network/loading errors, and purchases that don’t complete with pending charges or missing tickets. Users also report crashes and short sessions, plus the inability to modify or refund tickets in-app, requiring a trip to a station desk. International users are especially affected; many end up using the website or PDF tickets as workarounds.

### Cons

- Location-based access failures: the app often reports the user is not in the UK or blocks login/ticket access even when physically at UK stations
- Frequent network/loading errors: messages like 'Network status failed to load' or 'failed to load network' render the app unreliable
- In-app purchases and ticket management failures: purchases frequently don’t complete, charges remain pending, and tickets may not appear or be accessible
- App instability: crashes and very short sessions cause users to be logged out or unable to complete tasks
- Inability to modify or refund tickets in-app: changes/refunds often require visiting a station desk rather than using the app

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Source: [Chrome-Stats](https://chrome-stats.com/d/id470544879)