# International SOS Assistance

> Travel

Canonical page: [https://chrome-stats.com/d/id465662561](https://chrome-stats.com/d/id465662561)

## Overview

- **ID:** `id465662561`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** International SOS Assistance, Inc.
- **Category:** Travel
- **Rating:** 4.60 / 5 (7,031 ratings)
- **Version:** 18.15.1
- **Last updated:** 2026-09-15
- **First published:** 2011-09-30
- **Size:** 120 MB
- **Data as of:** 2026-09-18
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/international-sos-assistance/id465662561)
- **Website:** [https://www.internationalsos.com](https://www.internationalsos.com/)
- **Privacy policy:** [https://www.internationalsos.com/privacy-centre](https://www.internationalsos.com/privacy-centre)

## Description

Stay safe abroad with International SOS Assistance. This app helps you make the most of your subscription with personalized pre-trip checklists, trusted medical and security advice, health information, and visa requirements tailored to your itinerary.

While traveling or at home, you have 24/7 expert support from a global network of professionals, crisis guidance, a doctor finder, and mental health resources. New features include a map view, one-click check-in, trip management, location-based push alerts, and multilingual support (English, French, German, Chinese, Japanese, Korean, Italian, Spanish).

## Rankings

- #21,869 — Overall
- #62 — risk
- #71 — assistant

## Review summary

User feedback centers on reliability and performance problems. The app often fails to load past the splash screen or takes a long time to display the dashboard. Sign-in is cumbersome, with repeated password changes and one-time verification codes from external apps creating barriers in emergencies. Data and trip syncing are frequently broken or slow, leaving My Trips empty or stuck loading for hours. Navigation can be slow or flaky, and some users report poor or unavailable customer support when help is needed.

### Cons

- Frequent loading failures: app often gets stuck on splash screen or shows a blank/blue screen and fails to load the dashboard.
- Authentication friction: every open requires sign-in, with password resets and one-time codes from a separate app causing login failures.
- Trip syncing is unreliable: My Trips can be empty, or show 'loading' for hours and not sync properly.
- General performance issues: the app is very slow, clunky, with frequent reloading or flipping between pages.
- Poor customer support: reports of no or hard-to-reach help, especially in emergencies.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id465662561)