# ServiceDesk Plus | On-premises

> On-premises service desk app

Canonical page: [https://chrome-stats.com/d/id460035266](https://chrome-stats.com/d/id460035266)

## Overview

- **ID:** `id460035266`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Zoho Corporation
- **Category:** Business
- **Rating:** 4.80 / 5 (21 ratings)
- **Version:** 6.4.6
- **Last updated:** 2026-07-16
- **First published:** 2011-09-28
- **Size:** 50 MB
- **Data as of:** 2026-09-18
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/servicedesk-plus-on-premises/id460035266)
- **Website:** [http://www.manageengine.com/products/service-desk/mobileapp.html](http://www.manageengine.com/products/service-desk/mobileapp.html)
- **Privacy policy:** [http://www.manageengine.com/privacy.html](http://www.manageengine.com/privacy.html)

## Description

Employees can find answers or get the services they need, anytime and from anywhere, with the mobile app powered by ServiceDesk Plus. The platform combines ITSM essentials and ITAM with enterprise service management capabilities. 

Technicians can also manage requests, approvals, and tasks on the go, be it handling IT, HR, legal, or finance service desks.
Here are some of the key features available in the app:
Requests: Create, view, edit, and resolve requests. Track the status of tickets, assign technicians, and add notes.
Tasks: Break down requests into tasks, assign them, and track progress.
Attachments: Add files and images to requests for reference.
Work logs: Record time spent on requests.
Solutions: Access prerecorded solutions for common issues.
Assets: Add assets through bar code/QR code scan, view details, and gain access to remote Windows machines.
Calendar integration: View all your pending tickets as events on your mobile calendar app.
Change approval: CAB members can quickly approve change requests.

Additional features
1. Review and approve service requests and changes from your mobile device.
2. Receive real-time notifications on request assignments, replies, and approvals.
3. Chat with end users right from the app.
4. Create custom views and tailor the app to your preferences.

If you haven't installed ServiceDesk Plus yet, go ahead and try out out the fully featured, 30-day, free trial at https://mnge.it/install-servicedesk.

Note: This is not a stand-alone application. To log in, your organization must have downloaded and installed the ServiceDesk Plus app or must have an account with ServiceDesk Plus. The ServiceDesk Plus mobile app is only supported with ServiceDesk Plus On-premises version 14000 and above.

## Rankings

- #239,816 — Overall

## Review summary

User feedback centers on a fast, clean mobile UI and strong field usability, with ticket access and push alerts seen as major positives. The dominant negatives are persistent authentication problems (AD/SAML gaps, MFA loops), crashes and instability after updates, and UI/compatibility issues across iPhone/iPad models and iOS versions. Other recurring pain points include missing features (audio alerts, global search, asset/barcode editing, and group assignment controls) and data loading/JSON errors. Overall, the app helps field work but reliability and feature gaps hinder widespread adoption.

### Pros

- Fast, snappy UI and performance after the redesign
- Strong mobile experience: access to tickets on the phone with push notifications
- Helpful for field staff to manage tickets away from desktop

### Cons

- Authentication/login problems: prompts to log in, MFA loops, and lack of AD/SAML login support
- Crashes and instability after updates: app crashes/force closes and not working after updates
- UI/compatibility issues on newer devices/OS: bottom controls cut off on iPhone models and poor optimization for iPhone X/XS Max and iPad
- Missing features and workflow gaps: no audio notifications, lack of global search, limitations around assets/barcode editing and group assignment
- Data loading/JSON errors: invalid JSON errors and data loading issues in widgets or request details

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Source: [Chrome-Stats](https://chrome-stats.com/d/id460035266)