# A. O. Smith

> Utilities

Canonical page: [https://chrome-stats.com/d/id456489822](https://chrome-stats.com/d/id456489822)

## Overview

- **ID:** `id456489822`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Removed
- **Publisher:** A. O. Smith
- **Category:** Utilities
- **Rating:** 1.30 / 5 (443 ratings)
- **Version:** 13.0.8
- **Last updated:** 2025-10-23
- **First published:** 2011-08-17
- **Size:** 31 MB
- **Data as of:** 2026-08-04
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/a-o-smith/id456489822)
- **Website:** [https://www.hotwater.com/resources/mobile-apps.html](https://www.hotwater.com/resources/mobile-apps.html)
- **Privacy policy:** [https://www.hotwater.com/privacy-policy/](https://www.hotwater.com/privacy-policy/)

## Description

For professionals: the A. O. Smith extension features the XPERT Water Heater Selection Tool to identify the best options for customers, plus the iCOMM connectivity platform to monitor and adjust installed water heaters remotely. It also includes warranty checks and product cross-reference to simplify replacements and maintenance. For homeowners: stay connected to your water heater with iCOMM, monitor temperature and schedules, choose your operating mode, and align with utility Demand Response or Time-of-Use programs to save energy.

## Review summary

User reviews consistently criticize the A.O. Smith app as unstable and unreliable. The most common issues are the app forgetting or losing connected water heaters, frequent disconnects requiring re-adding, and sessions that expire or log out, forcing repeated sign-ins. Many users also must re-enter serials and purchase details to re-register, with vacation mode aggravating this. Some registrations fail or require manual Wi‑Fi setup. Overall, reliability and ease of use are major weaknesses, overshadowing any potential benefits of the app.

### Cons

- App frequently disconnects from the water heater and requires re-adding or reconfiguring the device.
- The app forgets registered heaters and wipes saved devices, forcing re-adding from scratch.
- Sessions expire or the app logs you out, so you must sign in again and reconfigure setup.
- You often have to re-enter the serial number, model, and purchase date, especially when using vacation mode or after updates.
- Registration/initial setup can fail (unknown heater) or require manual Wi‑Fi setup, making it hard to get started.

## Similar extensions and apps

- [A. O. Smith (Canada)](https://chrome-stats.com/d/id1222657249)
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Source: [Chrome-Stats](https://chrome-stats.com/d/id456489822)