# smg360

> Business

Canonical page: [https://chrome-stats.com/d/id453625481](https://chrome-stats.com/d/id453625481)

## Overview

- **ID:** `id453625481`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Service Management Group, Inc. SMG
- **Category:** Business
- **Rating:** 3.80 / 5 (527 ratings)
- **Version:** 2026.35.1
- **Last updated:** 2026-09-08
- **First published:** 2012-06-10
- **Size:** 16 MB
- **Data as of:** 2026-09-23
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/smg360/id453625481)
- **Website:** [http://www.smg.com/](http://www.smg.com/)
- **Privacy policy:** [https://www.smg.com/privacy-policy](https://www.smg.com/privacy-policy)

## Description

smg360 is a reporting app for SMG clients with valid credentials, delivering real-time, dynamic access to customer feedback and other data sources to enable fast action on insights that improve brand experiences and drive loyalty. It supports access in over 40 languages.

SMG combines platform technology with professional services to simplify collecting, analyzing, and sharing feedback and behavioral data across the enterprise—helping you capture customer, patient, and employee insights to boost loyalty and business outcomes. Learn more at www.smg.com.

## Rankings

- #77,479 — Overall
- #12 — user experience
- #35 — product insights

## Review summary

Reviews consistently describe the smg360 iOS app as slow and difficult to use, with frequent login drops and reliability problems. Many users report data in the app as inaccurate or incomplete, and note that essential features require switching to the full website rather than the mobile app. Updates are blamed for regressions, and push notifications are unreliable. Overall sentiment is negative, with users preferring the desktop/web experience for access and reliability.

### Cons

- The app is slow and laggy, making navigation and data loading painful.
- Hard to navigate with a cluttered UI and poor discoverability.
- Frequent login/session issues, with the app kicking out and requiring re-login.
- Cannot access full site features through the app; essential data and reports require using the desktop site.
- Data accuracy issues: times/dates, store status, and sentiment are often wrong or inconsistent; comments and surveys may not load.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id453625481)