# NY Waterway

> Travel

Canonical page: [https://chrome-stats.com/d/id447641721](https://chrome-stats.com/d/id447641721)

## Overview

- **ID:** `id447641721`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Bytemark, Inc.
- **Category:** Travel
- **Rating:** 4.80 / 5 (10,702 ratings)
- **Version:** 4.106
- **Last updated:** 2025-04-16
- **First published:** 2011-08-01
- **Size:** 103 MB
- **Data as of:** 2026-09-07
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/ny-waterway/id447641721)
- **Website:** [http://www.nywaterway.com/](http://www.nywaterway.com/)
- **Privacy policy:** [https://account.bytemark.co/documents/NYWW/privacy](https://account.bytemark.co/documents/NYWW/privacy)

## Description

Your Phone Is Your Ticket. This Chrome extension lets you purchase NY Waterway tickets paper-free from anywhere and use your phone as your ticket. All personal information and payments are encrypted and stored securely. Features include secure ticket purchasing, route maps, schedules, and a bus locator.

NY Waterway has the largest ferry and excursion fleet in the New York Harbor. Since its launch in 1986, it has served over 65 million passengers, with routes along the Hudson and East Rivers and a complimentary bus service, making Manhattan travel easy and comfortable.

## Rankings

- #16,851 — Overall

## Review summary

Users describe the NY Waterway app as failing to deliver timely, reliable information and tickets. The most recurring problems are missing or inaccurate real-time updates during service disruptions, frequent ticketing issues (login errors, payments failing, need for multiple apps), and confusing/outdated schedules and mapping. The app also suffers from stability problems (crashes, logouts) and weak customer support. Positive notes center on the crew's helpful, friendly service and the long-standing operation of the service, but the app itself needs major modernization for consistency and trust.

### Pros

- Friendly, helpful ferry crew and generally good in-person service.
- Long-standing operator with decades of regional presence, suggesting reliability.
- Regular service used by daily commuters, indicating consistent operations.

### Cons

- Lack of real time updates and alerts during disruptions; information often arrives late or is missing.
- Ticketing and payments are unreliable; frequent login issues, tickets malfunction, and the process can require using multiple apps.
- Schedules and maps are outdated or inconsistent; static displays and confusing navigation with shortened stop names.
- App stability problems including crashes, logouts, and update related login loops.
- Poor or slow customer support with limited responses to reported issues.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id447641721)