# Kaiser Permanente Washington

> Health & Fitness

Canonical page: [https://chrome-stats.com/d/id445899971](https://chrome-stats.com/d/id445899971)

## Overview

- **ID:** `id445899971`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Kaiser Permanente
- **Category:** Health & Fitness
- **Rating:** 2.20 / 5 (1,114 ratings)
- **Version:** 5.9.0
- **Last updated:** 2026-07-23
- **First published:** 2011-07-12
- **Size:** 184 MB
- **Data as of:** 2026-09-30
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/kaiser-permanente-washington/id445899971)
- **Website:** [http://www.kp.org/wa/mobile](http://www.kp.org/wa/mobile)
- **Privacy policy:** [https://www.kp.org/wa/privacy](https://www.kp.org/wa/privacy)

## Description

The Kaiser Permanente Washington app offers Washington residents a comprehensive health-management experience. It provides quick access to virtual care, a doctor finder, secure messaging with your care team, prescription management, appointment scheduling, bill payments, and a health-record view. The app also integrates with Apple Health Kit and features a refreshed home screen with clearer navigation to care options online or in person, including a 24/7 Care Chat with a provider.

Navigation is organized into practical sections—Appointments, Messages, Medications, Records, My Plan, and Locations with wait times—making it easy to find care and stay on top of your health. Sign-in supports Face ID/Touch ID for stronger security, and new users can register from the sign-in screen. If you’re not a Kaiser Permanente member, visit kp.org to explore membership benefits and access to virtual or in-person care.

## Rankings

- #71,521 — Overall

## Review summary

User reviews for the Kaiser Permanente Washington iOS app are overwhelmingly negative. The core issues repeated across reviews are frequent login problems, system errors, and crashes that render the app largely unusable. Many users cannot access essential features such as secure messages, prescriptions, test results, or scheduling new appointments, forcing them to call instead. Onboarding and terms acceptance often fail after updates, blocking use. The chat feature is unreliable and disconnected in several instances. A few users note the app can be useful for viewing past and upcoming appointments and reminders when it works. Overall reliability is the key bottleneck.

### Pros

- Useful for basic tasks when it works (viewing past and scheduled appointments and reminders).
- Provides centralized access to appointment history and reminders in a mobile app.
- Offers quick access to health information in one place when operational.

### Cons

- Frequent sign-in/login failures across iOS devices and after updates.
- Frequent errors, crashes, and the app is largely non-functional.
- Inability to access core features (messages, prescriptions, test results) or schedule new appointments.
- Onboarding flow (Terms and Conditions) is broken; cannot proceed past it after updates.
- Unreliable chat feature, with disconnections and repetitive questions.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id445899971)