# Reliance Matrix

> Absence solution for employees

Canonical page: [https://chrome-stats.com/d/id445604764](https://chrome-stats.com/d/id445604764)

## Overview

- **ID:** `id445604764`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Matrix Absence Management Inc
- **Category:** Business
- **Rating:** 4.60 / 5 (11,778 ratings)
- **Version:** 8.2.0
- **Last updated:** 2025-12-05
- **First published:** 2011-07-07
- **Size:** 32 MB
- **Data as of:** 2026-09-23
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/reliance-matrix/id445604764)
- **Privacy policy:** [https://www.matrixcos.com/privacy-policy](https://www.matrixcos.com/privacy-policy)

## Description

Reliance Matrix delivers technology-driven absence solutions that allow employees to manage time away from work. The mobile application is exclusively for Reliance Matrix clients and their employees, providing easy, 24/7 access to relevant information and tools.

Key features include filing a claim, viewing claim details, reporting intermittent absences, uploading and downloading documents, signing documents digitally, viewing related text messages, and completing intake and closed-claim surveys to help Reliance Matrix continuously improve services.

## Rankings

- #16,394 — Overall

## Review summary

Users broadly praise Reliance Matrix for being easy to use, uploading documents, and streamlining claims. However, recurring issues undermine the experience: onboarding friction and repetitive login prompts, poor customer service and agent follow-up, date/time glitches and occasional crashes, and file upload failures. These reliability and communication problems contribute to pay delays and frustration, tempering the otherwise convenient, improved app experience.

### Pros

- Easy to use and user-friendly interface
- Document upload and easy communication with representatives
- Saves time; streamlines claims and scheduling
- App shows clear improvement over previous version

### Cons

- Poor customer service and delayed/unknown agent follow-up
- Onboarding friction: mandatory terms/tours and repeated login prompts
- Reliability issues with dates/times and occasional crashes or gray screens
- Document upload problems: file size limits and failed uploads
- Cannot see submitted days and related pay/processing delays due to miscommunication

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Source: [Chrome-Stats](https://chrome-stats.com/d/id445604764)