# Order by delivery.com

> Food & Drink

Canonical page: [https://chrome-stats.com/d/id435168129](https://chrome-stats.com/d/id435168129)

## Overview

- **ID:** `id435168129`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Delivery.com, LLC
- **Category:** Food & Drink
- **Rating:** 4.80 / 5 (33,308 ratings)
- **Version:** 6.8.1
- **Last updated:** 2026-08-26
- **First published:** 2011-05-13
- **Size:** 45 MB
- **Data as of:** 2026-09-18
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/order-by-delivery-com/id435168129)
- **Website:** [http://www.order.com/](http://www.order.com/)
- **Privacy policy:** [https://c18298.rdslogic.com/privacy](https://c18298.rdslogic.com/privacy)

## Description

Order by delivery.com lets you order from local favorites with ease. Browse menus, customize items, place your order, and switch between delivery or pickup in minutes.

Track your order in real time and enjoy a fast, simple food ordering experience on your device—whether you’re at home, at work, or on the go.

## Rankings

- #8,216 — Overall
- #48 — deliver

## Review summary

Overall, reviews are largely negative after the rebrand to Order. The top recurring issues are: widespread bugs and a confusing, fragmented app experience; inability to cancel or track orders online; loss of loyalty points and promo codes; hidden or higher fees; and the split of services into separate apps, creating confusion and poor UX. A minority note occasional proper operation and responsive support, but complaints about refunds, delays, and customer service persist.

### Pros

- Long-time, frequent user experience for pickup orders; historically reliable.
- When functioning, the app worked as intended and support could resolve glitches; some reviewers would use it again.
- Loyalty points and rewards could be earned and redeemed (a highlighted benefit before changes).
- Originally offered multiple services (groceries, laundry, and food) in one app, a convenient all-in-one solution.

### Cons

- Post-rebrand, app is buggy, confusing, and hard to navigate; major usability issues reported.
- Inability to cancel or track orders online; status updates often fail and users must call support.
- Loss of loyalty points and promo codes, with points disappearing and promos being restricted to delivery.
- Hidden or increased delivery/ service fees that aren’t visible until checkout.
- Fragmentation into separate apps (laundry, groceries) and removal of features, causing widespread confusion and poor UX.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id435168129)