# FastCustomer: Fast customer service

> Lifestyle

Canonical page: [https://chrome-stats.com/d/id421471487](https://chrome-stats.com/d/id421471487)

## Overview

- **ID:** `id421471487`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** FastCustomer, Inc.
- **Category:** Lifestyle
- **Rating:** 2.70 / 5 (153 ratings)
- **Version:** 3.0.2
- **Last updated:** 2014-12-01
- **First published:** 2011-02-24
- **Size:** 4.82 MB
- **Data as of:** 2026-09-21
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/fastcustomer-fast-customer-service/id421471487)
- **Website:** [https://www.fastcustomer.com/](https://www.fastcustomer.com/)
- **Privacy policy:** [https://www.fastcustomer.com/privacy](https://www.fastcustomer.com/privacy)

## Description

FastCustomer eliminates long hold times by letting you request a callback from the right department at the company you need. With one tap, you select a company (and department, if offered) and we call you back when an agent is available.

Used by 3,000+ U.S. & Canada companies across telecom, banking, airlines, and retail, it has been featured by TIME and other major outlets.

## Rankings

- #141,373 — Overall

## Review summary

The reviews largely condemn FastCustomer as unstable and unusable. Repeated crashes, server outages, and maintenance notices prevent use. Paid Pro features often fail, with refunds/support issues cited. Customer support is inconsistent or unresponsive, and the app appears outdated on newer iOS versions. The sole recurring positive note is the concept itself—a potentially valuable, faster way to reach companies—yet the execution is severely lacking.

### Pros

- Promising concept to improve customer service
- When it works, it can save time by quickly connecting with companies

### Cons

- Frequent crashes and instability; app often won’t open or operate properly
- Server maintenance or outage messages make the service unavailable
- Paid Pro features do not work and users feel they are overcharged or scammed
- Poor or unreachable customer support with bounced emails and refunds issues
- Outdated/not compatible with current iOS versions and little to no updates

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Source: [Chrome-Stats](https://chrome-stats.com/d/id421471487)