# One Medical

> Primary & 24/7 on-demand care

Canonical page: [https://chrome-stats.com/d/id393507802](https://chrome-stats.com/d/id393507802)

## Overview

- **ID:** `id393507802`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** One Medical Group, Inc.
- **Category:** Medical
- **Rating:** 4.90 / 5 (56,676 ratings)
- **Version:** 4.107.0
- **Last updated:** 2026-09-14
- **First published:** 2010-09-27
- **Size:** 133 MB
- **Data as of:** 2026-09-16
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/one-medical/id393507802)
- **Website:** [https://www.onemedical.com/mobile](https://www.onemedical.com/mobile)
- **Privacy policy:** [https://www.onemedical.com/sf/policies/privacy](https://www.onemedical.com/sf/policies/privacy)

## Description

One Medical reimagines the doctor's office by putting primary care for body and mind at your fingertips. The app lets you schedule in-person or remote visits where we have offices, access your health data, sync with Apple Health, and securely message your provider. You can request prescription renewals, view care plans, and manage bills and insurance, all from one place.

With Treat Me Now and Urgent Video Chat, you get 24/7 on-demand care nationwide. This membership-based primary care focuses on listening, timely appointments, and coordinated care with referrals when needed. It's designed to fit your life—whether you’re at home or traveling.

## Rankings

- #5,521 — Overall

## Review summary

Overall, users praise One Medical for strong clinicians, convenient telehealth, and fast prescriptions at a lower cost, with many noting compassionate care and quick access to history and medications. However, recurring concerns include poor customer service and billing issues, perceived decline in quality after Amazon acquisition, persistent app stability problems (crashes, freezes), and friction in prescription flows that still require in-person visits for some meds. Accessibility and navigation gaps (e.g., captions, confusing interfaces) also appear. The app is valued for care, but reliability and post-acquisition changes are common complaints.

### Pros

- High-quality, compassionate, and professional providers across virtual and in-person visits.
- Convenient telehealth that lets you see a provider from home and get prescriptions quickly.
- Fast prescription handling and delivery, often with prescriptions sent to Amazon Pharmacy.
- Cost-effective value, with affordable membership options and lower costs compared with traditional care.
- Clinicians having access to your medical history and meds during visits for better context.

### Cons

- Poor customer service and billing issues, including difficulty reaching support and disputes over charges.
- Perceived decline in quality and service after Amazon acquisition, with emphasis on speed over personalization.
- Persistent app performance problems: crashes, freezes, and buggy messaging.
- Prescription flow requiring in-person visits for some medications and unclear in-app navigation for prescriptions.
- Accessibility and usability gaps, such as missing captions and confusing interfaces.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id393507802)