# KLM - Book a flight

> Manage trips, check in and fly

Canonical page: [https://chrome-stats.com/d/id391732065](https://chrome-stats.com/d/id391732065)

## Overview

- **ID:** `id391732065`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** KLM Koninklijke Luchtvaart Maatschappij N.V.
- **Category:** Travel
- **Rating:** 4.80 / 5 (50,445 ratings)
- **Version:** 26.0.1
- **Last updated:** 2026-09-09
- **First published:** 2010-09-17
- **Size:** 442 MB
- **Data as of:** 2026-09-18
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/klm-book-a-flight/id391732065)
- **Website:** [http://www.klm.com/travel/gb\_en/plan\_and\_book/mobile/klm\_app/index.htm](http://www.klm.com/travel/gb_en/plan_and_book/mobile/klm_app/index.htm)
- **Privacy policy:** [http://www.klm.com/travel/gb\_en/customer\_support/privacy\_policy/privacy\_policy.htm](http://www.klm.com/travel/gb_en/customer_support/privacy_policy/privacy_policy.htm)

## Description

Open the KLM app and start your journey with a pocket-sized travel assistant. You can book a ticket, customize your booking, check in, and receive real-time flight updates—everything you need for a smooth trip, right at your fingertips.

Manage your trip with a pre-travel checklist, upgrade options, and easy access to your boarding pass. Check your Flying Blue Miles, book rewards, view your digital Flying Blue card, and receive gate changes and check-in reminders in real time.

## Rankings

- #6,105 — Overall
- #12 — airline
- #36 — flight

## Review summary

User feedback on the KLM iPhone app is largely negative. The most recurring issues are reliability problems (bugs, crashes, lag) and outdated or inaccurate flight information (delays and gate changes not updating promptly). Many reviews report in-app tasks like check-in, changing bookings, seat selection, and baggage tracking as difficult or nonfunctional. Customer support is often unhelpful or hard to reach, with AI bots and long waits. Some praise exists for a well-designed interface and easy access, but overall there is a strong call for major reliability and support improvements.

### Pros

- Well designed app with solid airline
- Very good app to use
- Easy access

### Cons

- Buggy and unreliable: frequent crashes, lag, and sections appearing/disappearing
- Flight information is often outdated or inaccurate and not updated in a timely manner
- In-app tasks like check-in, changing bookings, seat selection, and baggage tracking are difficult or nonfunctional
- Customer support is often unhelpful or unreachable (dead phone lines, ineffective AI bots)
- Pricing and refunds issues: rate holds can lead to price differences and refunds are not clearly disclosed or slow

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Source: [Chrome-Stats](https://chrome-stats.com/d/id391732065)