# Changi App

> Travel info, Tax-free shopping

Canonical page: [https://chrome-stats.com/d/id391730848](https://chrome-stats.com/d/id391730848)

## Overview

- **ID:** `id391730848`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Changi Airport Group (Singapore)
- **Category:** Travel
- **Rating:** 4.60 / 5 (1,032 ratings)
- **Version:** 3.33.0
- **Last updated:** 2026-08-17
- **First published:** 2010-09-22
- **Size:** 229 MB
- **Data as of:** 2026-09-20
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/changi-app/id391730848)
- **Website:** [http://www.changiairport.com](http://www.changiairport.com/)
- **Privacy policy:** [https://www.changiairport.com/en/privacy-policy.html](https://www.changiairport.com/en/privacy-policy.html)

## Description

Changi App is your handy concierge for a delightful visit to Changi Airport and Jewel--whether you're travelling or not. With Changi App, you can access the latest flight and airport information, track your baggage, purchase travel essentials, book events and attractions tickets, enjoy duty-free shopping, and redeem exclusive membership privileges, all at your fingertips!

Key features include real-time flight updates, GST-free shopping with Changi Pay at participating stores in Changi Airport and Jewel, skip the queue by pre-booking attractions and activities, parking availability and promotions, and up-to-date happenings and promotions at Changi Airport and Jewel.

## Rankings

- #54,509 — Overall

## Review summary

Reviews are mixed. A small number praise the app as amazing and pleasant to use. Most mention serious reliability issues: frequent crashes, loading loops, and sessions dropping. Updates appear to regress core features—maps, baggage tracking, promos, and flight information—often with poor testing. The UI is described as non-intuitive and clunky, hindering navigation. Rewards/receipts features are unreliable, and customer support is seen as unhelpful. A few reviewers raise privacy concerns about movement tracking. Overall, stability and UX are the dominant themes, with a minority enjoying the app.

### Pros

- Some users describe the app as amazing.
- Other reviews say the app is very nice and splendid.
- A portion of reviewers report a pleasant experience related to using the airport facilities/services.

### Cons

- Frequent crashes and unresponsiveness.
- Updates cause major bugs/regressions (maps, baggage tracking, flight information, promos).
- Non-intuitive UI and clunky navigation.
- Rewards/receipts issues and poor customer support.
- Key features like baggage tracking and flight information are unreliable or not functioning after updates.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id391730848)