# Web Help Desk Mobile

> Business

Canonical page: [https://chrome-stats.com/d/id385247187](https://chrome-stats.com/d/id385247187)

## Overview

- **ID:** `id385247187`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** SolarWinds Worldwide, LLC
- **Category:** Business
- **Rating:** 1.40 / 5 (30 ratings)
- **Version:** 1.7.0
- **Last updated:** 2019-01-23
- **First published:** 2010-10-19
- **Size:** 6.53 MB
- **Data as of:** 2026-09-22
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/web-help-desk-mobile/id385247187)
- **Website:** [http://www.solarwinds.com/solutions/it-help-desk.aspx](http://www.solarwinds.com/solutions/it-help-desk.aspx)
- **Privacy policy:** [http://www.solarwinds.com/privacy.aspx](http://www.solarwinds.com/privacy.aspx)

## Description

Web Help Desk Mobile enables your Apple iOS device to receive SMS text messages from SolarWinds Web Help Desk each time a customer ticket is created or updated.
 
Web Help Desk Mobile is not a standalone application. To receive SMS text messages, you must have a user account on a supported server running SolarWinds Web Help Desk version 12.1 or later and an Apple Push Notification Service (APNS) certificate. You can download SolarWinds Web Help Desk and the latest APNS certificate from the SolarWinds Customer Portal at https://customerportal.solarwinds.com.  
 
SolarWinds Web Help Desk is a web-based automated ticketing solution that helps you manage your IT support requests for both internal and external clients. This solution supports email ticket creation, automatic ticket assignment and escalation,
asset management, and incident and problem management. You can download a trial version of SolarWinds Web Help Desk at https://webhelpdesk.com.

## Rankings

- #344,843 — Overall
- #35 — netsuite

## Review summary

Reviews consistently describe the app as convenient for basic mobile ticket viewing but dated, unreliable, and lacking essential features. Major recurring points include years of no updates, slow performance, crashes, and missing capabilities (e.g., creating tickets, asset management, robust search). The consensus is that it serves as a minimal, field-use companion but not a current or fully functional solution.

### Pros

- Provides basic mobile access to tickets for field techs.
- Functional baseline that allows viewing tickets on the go.

### Cons

- Outdated and poorly maintained app; no significant updates for years and the UI/experience resembles older iOS versions.
- Lacks essential features (cannot create new tickets, limited search, no asset management, notes not saved).
- Performance and reliability issues (slow loading, frequent crashes/freezes, blank screens, authentication/login problems).
- Old-fashioned UI/UX and unreliable behavior (non-intuitive controls, search boxes not working as expected).

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Source: [Chrome-Stats](https://chrome-stats.com/d/id385247187)