# 311Direct

> Utilities

Canonical page: [https://chrome-stats.com/d/id378130673](https://chrome-stats.com/d/id378130673)

## Overview

- **ID:** `id378130673`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Miami-Dade County
- **Category:** Utilities
- **Rating:** 2.60 / 5 (13 ratings)
- **Version:** 6.0.2
- **Last updated:** 2026-02-18
- **First published:** 2010-07-18
- **Size:** 51 MB
- **Data as of:** 2026-09-19
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/311direct/id378130673)
- **Website:** [https://www.miamidade.gov/global/mobile-applications.page](https://www.miamidade.gov/global/mobile-applications.page)
- **Privacy policy:** [https://www.miamidade.gov/global/disclaimer/311-direct.page](https://www.miamidade.gov/global/disclaimer/311-direct.page)

## Description

311Direct is a mobile application which enables the residents of Miami-Dade County to report neighborhood problems and code violations to the 311 Contact Center.

Users can attach a photo of the problem

Submit relevant details

Choose to remain anonymous or provide their contact info for follow-up

Check the status of their submitted reports

Create a profile for fast reporting

Use Ask 311 to contact the call center

## Rankings

- #382,175 — Overall

## Review summary

Reviews praise 311Direct for a clean, easy-to-use interface and for delivering real-world results when it works, including quick routing of reports to the right department and occasional pothole repairs. However, a large portion of reviews highlight stability and reliability issues: frequent crashes (especially on address entry and maps), repeated submission failures, and persistent connectivity/server errors. Compatibility with iOS versions is inconsistent, and several users note a lack of feedback or status updates on submitted reports. Overall, the app has potential but is hampered by reliability problems.

### Pros

- Easy to use with a clean, minimalistic interface.
- Reports are directed to the correct department and are addressed promptly when the system works (e.g., within a business day).
- Some users report real-world results (such as potholes being repaired) after submitting a report.
- Overall positive sentiment about the app's purpose and potential as a citizen reporting tool.

### Cons

- Frequent crashes and instability, especially when entering addresses or using maps.
- Persistent connectivity and server issues; app won't open or can't connect to the server.
- Inconsistent iOS compatibility: problems on newer iOS versions and on very old devices.
- Submission failures and looping: tickets failing to submit or forcing repeated prompts.
- Lack of feedback or status updates on submitted reports.

## Similar extensions and apps

- [311Connect](https://chrome-stats.com/d/id1607143476) — 5.00 / 5
- [DP 311](https://chrome-stats.com/d/id1155571276) — 2.60 / 5
- [Manatee 311](https://chrome-stats.com/d/id1508164257) — 2.40 / 5
- [311 NYC](https://chrome-stats.com/d/id6759580502)
- [Ready 311](https://chrome-stats.com/d/id1436346560) — 2.10 / 5
- [OCFL 311](https://chrome-stats.com/d/id533186440) — 2.60 / 5
- [MCD-311](https://chrome-stats.com/d/id1626991180) — 1.00 / 5
- [BUFF311](https://chrome-stats.com/d/id6480121709) — 2.70 / 5
- [Redlands 311](https://chrome-stats.com/d/id1448557000) — 3.40 / 5
- [Seminole 311](https://chrome-stats.com/d/id983042402) — 3.00 / 5
- [VKB 311](https://chrome-stats.com/d/id1658806363) — 4.80 / 5
- [SF311](https://chrome-stats.com/d/id666635420)

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Source: [Chrome-Stats](https://chrome-stats.com/d/id378130673)